Customer Service Skills
Flashcard
•
Other
•
7th - 8th Grade
•
Practice Problem
•
Hard
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15 questions
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1.
FLASHCARD QUESTION
Front
In order to be able to properly deal with angry customers, you will need to
Back
have strong customer service skills.
2.
FLASHCARD QUESTION
Front
If you are helping a customer and see another customer waiting, what should you do?
Back
Politely acknowledge them and let them know you will assist them soon.
3.
FLASHCARD QUESTION
Front
Providing great customer service is expected from employees and important to businesses because
Back
it is key to doing well and staying in business.
4.
FLASHCARD QUESTION
Front
To be able to lessen or lower a customer’s anger.
Back
De-escalate
5.
FLASHCARD QUESTION
Front
A top complaint that customers generally have is that
Back
they were not listened to by employees.
6.
FLASHCARD QUESTION
Front
Key characteristics of excellent customer service are: politeness and friendliness, promptness and listening, professionalism.
Back
All of the above
7.
FLASHCARD QUESTION
Front
It is important to greet customers
Back
when they enter the store, call, or when you come into contact with them.
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