Customer Service Skills

Front

In order to be able to properly deal with angry customers, you will need to

Back

have strong customer service skills.

Front

If you are helping a customer and see another customer waiting, what should you do?

Back

Politely acknowledge them and let them know you will assist them soon.

Front

Providing great customer service is expected from employees and important to businesses because

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it is key to doing well and staying in business.

Front

To be able to lessen or lower a customer’s anger.

Back

De-escalate

Front

A top complaint that customers generally have is that

Back

they were not listened to by employees.

Front

Key characteristics of excellent customer service are: politeness and friendliness, promptness and listening, professionalism.

Back

All of the above

Front

It is important to greet customers

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when they enter the store, call, or when you come into contact with them.

Front

Employers desire employees with strong customer services skills because they realize that customer care is at the heart of a business being successful. True or False?

Back

True

Front

An upset or angry customer will most likely return.

Back

False

Front

Businesses never fail because of repeated bad consumer services by employees.

Back

False