Fill in the blank: Triggers means _________?

An event or circumstance that is the cause of a particular action, process, or situation.

Fill in the blank: Disregarding means _________?

To pay no attention to; leave out of consideration; ignore.

Timid means _________.

Showing a lack of courage or confidence; easily frightened.

Effective communication contributes to the strength of relationships by:

building trust and understanding between individuals.

Active listening is like playing detective in a conversation! What does active listening involve?

Really focusing on what someone is saying and understanding their feelings and message

'Assertive' communication looks like:

Expressing thoughts and feelings clearly and respectfully

What is assertiveness in communication?

Assertiveness in communication is expressing your thoughts, feelings, and needs in a clear and respectful way, without being too pushy or too passive, while considering the other person's feelings and opinions.

Why are 'I' statements important when communicating and resolving conflicts?

'I' statements help express your feelings without blaming or accusing others, making it easier for the other person to understand your perspective without feeling attacked and helping keep conversations calm and focused on finding solutions.

What does 'Indirect Communication' mean in the context of passive communication?

It means they might hint at what they want rather than directly stating their needs or desires.

Which of the following best describes 'Feelings of Discontent' in passive communication? Feeling happy and content, Feeling unhappy or frustrated because needs aren't being met, Expressing emotions openly, Being aggressive

Feeling unhappy or frustrated because needs aren't being met

What is a characteristic of passive-aggressive communication?

Expressing negative feelings or opposition indirectly, often through subtle or veiled comments, sarcasm, or jokes.

What is Avoidance of Confrontation in passive-aggressive communication?

Instead of addressing issues openly, they may avoid direct conflict but express their frustration or anger in indirect ways.

What does Sulking or Silent Treatment mean in the context of passive-aggressive communication?

They might sulk, withdraw, or give the silent treatment rather than openly discussing their feelings or concerns.

What is Procrastination or Sabotage as a form of passive-aggressive behavior?

They might intentionally delay tasks, forget commitments, or purposely undermine situations as a way to express resistance or frustration.

What are Mixed Messages in passive-aggressive communication?

They may agree outwardly but behave in ways that contradict their agreement, leading to confusion or conflict.

What does Denial of Feelings mean in passive-aggressive communication?

They might deny feeling upset or angry when they clearly exhibit signs of frustration or hostility.

What are Backhanded Compliments or Insults in passive-aggressive communication?

They might disguise insults or criticisms as compliments or jokes, making it challenging for others to address the underlying negativity.

What does aggressive communication often lead to?

It often leads to strained relationships and ineffective communication.

What does it mean to Practice Saying "I" Statements in assertive communication?

Instead of blaming or accusing, try saying things like "I feel" or "I need." For instance, "I feel upset when..." or "I need help with..."

What is the purpose of Practice Active Listening in assertive communication?

Pay attention when others talk. Nod, make eye contact, and show you understand by repeating what they said in your own words.

How does an assertive communicator express themselves clearly?

Speak up! Don't be afraid to say what you think or feel, but do it in a respectful way. Be clear and direct without being mean.

In a conflict situation, what might a person using assertive communication do when expressing feelings? They'd talk about how they feel without blaming others. For example, they might say, "I feel upset when..." instead of accusing someone directly.

They'd talk about how they feel without blaming others.

Which of the following best describes 'Avoid Aggression or Passivity' in assertive communication? Yelling and blaming others, Ignoring the problem, Refusing to listen

Staying respectful and assertive, not aggressive or passive

Communication - Need To Know Info Flashcards

Student preview

40 questions

Show all answers

1.

FLASHCARD QUESTION

Front

Aggressive means _________?

Back

Inclined to behave in a hostile fashion.

2.

FLASHCARD QUESTION

Front

Assertiveness means _________.

Back

Standing up for your rights and beliefs in firm, but positive ways.

3.

FLASHCARD QUESTION

Front

Fill in the blank: Passive Aggressive means _________?

Back

A style of communication that involves intentional attempts to avoid expressing anger or other negative emotions directly.

4.

FLASHCARD QUESTION

Front

Fill in the blank: Passive means _________?

Back

Avoiding saying what one thinks and feels.

5.

FLASHCARD QUESTION

Front

Conflict means _________.

Back

An open disagreement between two or more parties.

6.

FLASHCARD QUESTION

Front

Fill in the blank: Conflict Management means _________.

Back

A nonviolent method or process of finding a solution to a conflict that satisfies everyone.

7.

FLASHCARD QUESTION

Front

Nurtures means _________.

Back

Care for and encourage the growth or development of.

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