Workplace and Customer Service Flashcard

Front

Which of the following is considered confidential workplace information? Lunch schedules, Trade secrets, Company parking rules, Public event flyers

Back

Trade secrets

Front

Which law protects patient information in healthcare?

Back

HIPAA

Front

Which consequence is most likely after a major confidentiality breach?

Back

Regulatory fines and lawsuits

Front

What is a best practice for maintaining confidentiality?

Back

Using two-factor authentication

Front

What percentage of the workday is spent listening?

Back

45%

Front

Which is NOT part of SLANT active listening?

Back

Nod frequently without listening

Front

Which of these is a barrier to active listening?

• Taking notes
• Emotional reactions
• Paraphrasing
• Eye contact

Back

Emotional reactions

Front

Which is a technique of active listening?

Back

Asking clarifying questions

Front

Feedback differs from criticism because it is:

Back

Constructive and growth-oriented

Front

Which is an example of specific feedback? Options: “You always do this wrong.”, “Your introduction was clear and organized.”, “You should improve.”, “You’re not good at this.”

Back

“Your introduction was clear and organized.”