WRS (PRACTICE) Posttest

Front

Marie, a healthcare specialist, is asked to help other employees complete work after she has completed her own assignment. Marie willingly helps her coworkers. Which personal characteristic is being demonstrated?

Back

Cooperation

Front

Isaiah and Harrison work at Bluefield’s Nursery. They have very different personalities and working styles but both are good employees. They have been assigned a work project to complete together. How can they best handle the situation?

Back

Look for ways to use their different strengths to determine a plan for accomplishing the project.

Front

Which Federal organization is responsible for enforcing regulations on air and water pollution?

Back

Environmental Protection Agency

Front

Jahmir is training Khalani on customer sales techniques at a local retail store. What is the BEST way to approach a customer to make a sale?

Back

Greet the customer and ask if they need help

Front

When greeting a customer, it is best to: Greet, smile and maintain eye contact

Back

Greet, smile and maintain eye contact

Front

When using a copier at work, it is INAPPROPRIATE to:

Back

Leave sensitive materials unattended

Front

While working at a daycare, Cassie realizes that running children often bump into furniture lining the pathways. Cassie should take initiative to solve the problem by:

Back

Rearranging the room so that it is safe and reporting it to her supervisor

Front

Identify the positive employee traits in the attached job advertisement.

Back

Strong communication skills and attention to detail

Front

Dave works in a new industry undergoing rapid change and for which his education background is not well-aligned. What do you recommend Dave do to make his skills more credible and recognized?

Back

Take industry-related courses and gain industry certification.

Front

In the graphic below, which personal skill BEST fits into the shaded area of the diagram? Options: a. Teamwork, b. Creativity and resourcefulness, c. Integrity, d. Respect

Back

Teamwork