Business Etiquette

Front

What is business etiquette?

Back

A set of manners and expectations for behavior in professional settings.

Front

Why is business etiquette important?

Back

it creates a professional, mutually respectful atmosphere and improves communication

Front

What should you consider in defining expected behaviors of good business etiquette?

Back

How do you treat clients or customers

Front

Improving your ______ can have a positive impact on your career.

Back

business etiquette

Front

What behaviors lead to good manners and common courtesy, thereby improving your business etiquette? Options: Adopt the "you" attitude- consider others, Ignoring others' feelings and perspectives, Interrupting others during conversations, Not saying 'please' and 'thank you'

Back

Adopt the "you" attitude- consider others

Front

What are examples of courteous behaviors?

Back

Listening attentively and saying please and thank you

Front

How can you improve business etiquette skills?

Back

By attending workshops, reading books, and seeking feedback

Front

What has complicated the rules of business etiquette?

Back

electronic communication

Front

When using good telephone etiquette, what should you consider? Options: Speaking loudly to ensure the other person hears you, Use a pleasant but professional tone of voice, Hanging up without saying goodbye, Being unpolite and respectful

Back

Use a pleasant but professional tone of voice

Front

How is cell phone etiquette different than telephone etiquette?

Back

Cell phone etiquette involves more personal space considerations.