What methods can help teach planogram and replenishment compliance?

Using planogram walkthroughs, checklists, and visual aids can effectively teach compliance.

How should you balance SSA autonomy with structured oversight?

Empower SSAs to take ownership while providing guidance and support without micromanaging.

What are three practical coaching tools used in-store?

Planogram compliance trackers, before/after photo logs, and replenishment checklists.

How can you measure SSA improvement?

By tracking performance metrics, compliance rates, and feedback from coaching sessions.

What should you do if an SSA repeatedly fails to meet standards?

Document the pattern, provide additional coaching, and consider escalating the issue if necessary.

How can you integrate coaching into your store visit rhythm?

By making coaching a regular part of store visits and using tools to track progress.

When should you escalate issues using the Hierarchy Framework?

When coaching has not resolved persistent issues and standards continue to drift.

How do SSA-led practices connect to WOW, ROB, and OKRs?

They align with organizational goals and performance metrics, ensuring that standards support overall business objectives.

What does it mean to embed standards into the store rhythm?

It means making execution checks a regular part of daily operations to keep standards alive.

Why is it important to make standards visible?

Visible standards remove ambiguity and help build consistency in execution.

What is the role of leadership in maintaining merchandising and product control standards?

Leaders must model standards, address drift early, and ensure accountability without micromanaging.

How can you address drift early in merchandising standards?

By acting on the first signs of drift before they escalate into larger issues.

What is the importance of balancing flexibility with boundaries in merchandising?

It allows for adaptation when necessary while maintaining core standards and discipline.

How can you celebrate wins in merchandising execution?

By acknowledging great execution and reinforcing pride in the team's performance.

What is the impact of culture on sustaining merchandising and product control discipline?

A strong culture supports adherence to standards and encourages accountability among team members.

How do you connect standards maintenance to sales performance?

By demonstrating how consistent execution of standards leads to improved sales and customer satisfaction.

What is the significance of using tools instead of memory in merchandising?

Tools help track and reinforce standards, reducing reliance on individual memory and ensuring consistency.

How can you ensure standards hold during peak trading or resource shortages?

By maintaining clear communication, using checklists, and reinforcing the importance of standards under pressure.

What should you do if an SSA says, 'It’s not that bad' regarding a display issue?

Use a planogram and photo log to illustrate the drift and coach the SSA on the importance of maintaining standards.

What is the purpose of the reflection prompt in the training material?

To encourage deeper thinking about the impact of coaching on operational consistency and SSA development.

What is the role of documentation in maintaining merchandising standards?

Documentation helps track compliance, identify patterns, and provide a basis for coaching and escalation.

How can you adapt your enforcement tone when dealing with repeated execution failures?

By remaining calm and clear, focusing on constructive feedback rather than punitive measures.

What is the importance of connecting execution to outcomes in merchandising?

Linking execution to outcomes helps SSAs understand the real-world impact of their actions on business performance.

What are the key components of the Merchandising & Product Control Framework?

It includes standards for execution, training, and tools to support SSAs in their roles.

How can you ensure that standards are maintained across shifts?

By implementing handover processes and ensuring clear communication of expectations.

What is the significance of celebrating great execution in merchandising?

Celebrating successes reinforces positive behavior and motivates SSAs to maintain high standards.

How do you measure success in maintaining merchandising standards over time?

By tracking compliance rates, sales performance, and feedback from team members.

What is the impact of standards drift on brand image?

Standards drift can lead to inconsistencies that damage customer trust and brand reputation.

How can you use simulations to reinforce learning in merchandising?

Simulations provide practical scenarios for SSAs to practice problem-solving and apply coaching techniques.

What is the role of the TSM in coaching SSAs?

The TSM's role is to guide SSAs in leading merchandising efforts and ensuring standards are met.

How can you document corrections made during coaching sessions?

By keeping records of issues addressed, actions taken, and follow-up plans.

What is the importance of using WhatsApp updates in coaching?

WhatsApp updates provide a quick and effective way to communicate expectations and share visual evidence.

How can you ensure that coaching is a daily rhythm rather than a one-time event?

By integrating coaching into daily operations and making it a consistent part of the store culture.

What is the significance of the Hierarchy Framework in addressing persistent issues?

It provides a structured approach to escalate issues when coaching alone is insufficient.

How can you empower SSAs to take ownership of their roles?

By providing support and guidance while allowing them to make decisions and lead execution.

What is the impact of operational consistency on customer experience?

Operational consistency enhances customer trust and satisfaction, leading to repeat business.

How can you use before/after photo logs in coaching?

They visually demonstrate the impact of standards and help SSAs see the results of their efforts.

What is the role of clarity in coaching SSAs?

Clarity helps SSAs understand expectations and the rationale behind standards, improving compliance.

How can you maintain standards during team transitions?

By ensuring thorough training and clear communication of expectations to new team members.

What is the importance of addressing small gaps before they become big problems?

Early intervention prevents minor issues from escalating and maintains operational integrity.

How can you connect merchandising practices to overall business objectives?

By aligning standards with key performance indicators like sales, shrinkage, and customer satisfaction.

What is the significance of using a planogram in merchandising?

A planogram provides a visual guide for product placement, ensuring consistency and compliance.

How can you reinforce the importance of standards to SSAs?

By linking standards to their impact on sales, customer trust, and overall store performance.

What is the role of leadership in preventing standards drift?

Leaders must actively monitor compliance, provide feedback, and address issues promptly.

MODULE 6 - FLASHCARDS - Store Managers Flashcards

Student preview

123 questions

Show all answers

1.

FLASHCARD QUESTION

Front

What is the purpose of coaching SSAs in merchandising and product control?

Back

To build capability, ensuring SSAs know the standards, understand the purpose, execute with confidence, and sustain the rhythm without constant reminders.

2.

FLASHCARD QUESTION

Front

What does 'aligned execution' mean for SSAs?

Back

It means SSAs must know exactly what is expected in terms of standards and practices.

3.

FLASHCARD QUESTION

Front

How can structured feedback benefit SSAs?

Back

It reinforces habits and corrects drift early, helping SSAs improve their performance.

4.

FLASHCARD QUESTION

Front

What is the significance of an ownership mindset for SSAs?

Back

It encourages SSAs to act independently without waiting for TSM intervention, fostering scalable leadership.

5.

FLASHCARD QUESTION

Front

What tools can be used for consistent follow-up with SSAs?

Back

Checklists, photos, and logs can be used to make coaching measurable and repeatable.

6.

FLASHCARD QUESTION

Front

What are the core responsibilities of SSAs in merchandising and product control?

Back

SSAs are responsible for maintaining standards, executing merchandising plans, and ensuring product control.

7.

FLASHCARD QUESTION

Front

How can you ensure an SSA understands the 'why' behind each standard?

Back

By explaining the connection between standards and their impact on sales, brand image, and customer trust.

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