Basic Communication Skills Flashcard

Front

In the study of communication, noise is best defined as _____?

Back

anything that interferes with the message being heard or understood

Front

Folding your arms in front of you may make it seem as if you are _____.

Back

distant and unwilling to talk

Front

If someone does not understand what a speaker is saying, he or she should _____?

Back

ask the speaker questions for clarification

Front

When listening to instructions, the best way for listeners to make sure they get all the information is to _____?

Back

take notes, ask questions, and repeat a summary of the instructions

Front

An important attribute of an effective speaker is the ability to _____.

Back

explain and simplify complex topics

Front

Common documents that construction professionals need to read on the job include _____: construction drawings, code books, and installation manuals, legal briefs, permits, and subpoenas, contracts, warrants, and encyclopedias, literary reviews, argumentation papers, and essays.

Back

construction drawings, code books, and installation manuals

Front

Special features in books that help readers locate information include _____.

Back

tables of content, indexes, and glossaries

Front

When reading instructions or a series of steps, one should _____?

Back

read the directions completely

Front

The rough draft of a document you are writing should ____.

Back

follow an outline and incorporate your research

Front

What is an important practice in writing to avoid errors that can cost time and money?

Back

Proofreading the work for accuracy