Communication Concepts

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Active Listening

Back

Type of listening where the listener provides feedback to the speaker according to the information received.

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Aggressive Communication

Back

Communication style characterized by the use of manipulation to achieve an end goal.

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Assertive Communication

Back

Communication style characterized by trying to reach a mutually agreed-upon solution by creating an atmosphere where others can express themselves to reach a common solution; “broken record.”

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Channel

Back

Method or medium in which the message is sent.

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Communication

Back

Exchange of thoughts, opinions, or information by speech, writing, or behavior.

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Encoding

Back

Process of transforming information to be conveyed into a transferable form.

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Feedback

Back

Response of the receiver to the message.

Front

Interactive Model of Communication

Back

Model depicting the exchange of ideas and messages taking place from both the sender and receiver, and vice versa, but not as a simultaneous process.

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Message

Back

Thought, idea, or opinion which the sender has encoded and wants conveyed

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Noise

Back

Term describing anything which disrupts the communication process