ETC Certification Exam Ed. 4

Front

When possible, emergency telecommunicators should always ask the caller for permission before providing Pre-Arrival Instructions.

Back

false

Front

In the context of the communication process, the “medium” is:

Back

the channel or means of communication.

Front

A caller reports a heavy, black smoke coming from the window of a nearby building. What is the most appropriate fire/rescue call classification for this case?

Back

Structure Fire

Front

An alert first-party caller reports that he doesn’t feel well. He explains that he feels nauseated and has some chest pain. What is the most appropriate medical call classification for this case?

Back

Chest Pain/Chest Discomfort (Non-Traumatic)

Front

When faced with an ethical dilemma in the communication center, the ETC should FIRST:

Back

follow established protocol, procedure, and policy.

Front

What does the acronym TDD stand for?

Back

telecommunications device for the deaf

Front

When communicating with a caller suffering from hallucinations or delusions, the ETC should challenge the caller’s false assertions and beliefs.

Back

false

Front

In recent years, the total number of emergency calls has increased dramatically due to:

Back

wireless technology.

Front

One of the best techniques for reducing the negative effect of call-processing gaps is to: tell the caller what you are doing and why.

Back

tell the caller what you are doing and why.

Front

Interagency communication (interoperability) tends to be inefficient and ineffective:

Back

without standardized cross-agency rules and procedures for radio use.