Hotel Terminology Flashcards

Front

Rooms side by side but without a connecting door between them.

Back

Adjoining rooms

Front

Best Available Rate – the cheapest room rate available for that night.

Back

BAR

Front

Move a guest to other accommodation due to overbooking.

Back

Bump

Front

A guest with a booking cancels the room, this is the time for the room to be resold.

Back

Cancellation

Front

Registering the guest by checking and collecting guest information, method of payment and issuing them a room key.

Back

Check-in

Front

Finalizing the guest’s account, accepting payment and collecting the room key before the guest leaves the hotel.

Back

Check-out

Front

Particular dates when the hotel is fully booked.

Back

Closed dates

Front

Payment received in advance to guarantee a booking.

Back

Deposit

Front

The guest leaves before their booked departure date.

Back

Early departure

Front

Estimated Time of Arrival.

Back

ETA