TOOLS AND TECHNIQUES IN QUALITY IMPROVEMENT

TOOLS AND TECHNIQUES FOR QUALITY IMPROVEMENT

Multiple Choice

Conduct a pilot study or experiment to test the

impact of the potential solution(s).

• Plan

• Do

• Study

• Act

Multiple Choice

Drill down to a specific problem statement

• Define

• MEasure

• Analyze

• Improve

• Control

Fill in the Blanks

TITLE OF CHAPTER 4

Fill in the Blanks

DEFINE DMAIC

Multiple Choice

Checklist or reviews

• Define

• MEasure

• Analyze

• Improve

• Control

The __________________

Fill in the Blanks

The

Multiple Choice

Idea generation

• Define

• MEasure

• Analyze

• Improve

• Control

Multiple Choice

Examine the results of the pilot study or

experiment.

• Plan

• Do

• Study

• Act

Fill in the Blanks

A

is an intense and rapid

improvement process in which a team or a

department throws all its resources into an

improvement project over a short time period,

________vs_______

Fill in the Blanks

_______vs________