Lead Workplace Communication

Lead Workplace Communication

By: Michelle Basa-Carlos

Objectives

Communicate information about workplace process.

Lead workplace discussions.

Identify and communicate issues arising in the workplace.

Advantages and Disadvantages of Workplace Communication

Advantages

• Work productivity

• Increase employee job satisfaction

• Positive effect on absenteeism and turn over

Disadvantages

• Snowball effect (quiting)

• Worker burnout

• Information overload

Miscommunication

Transmission Model

• Message from one person to another

• Receivers feedback

• One person express his own feelings

• Can be distracted by other stimuli, emotions, complexity of communication

Improving Communication Skills

• Show respect and appreciation

• Listen attentively

• Asking questions

• Make eye contact

• Pay attention to body language

• Get rid of conversation spillers

• Be brief but specific
  
  

Improving Communication Skills

• Put away devices

• Validate others thoughts and feelings

• Never talk over people

• Watch your tone

• Smile and have a positive attitude

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