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Lead Workplace Communication

Lead Workplace Communication

Assessment

Presentation

Computers

11th Grade

Hard

Created by

Michelle Carlos

Used 4+ times

FREE Resource

11 Slides • 0 Questions

1

Lead Workplace Communication

By: Michelle Basa-Carlos

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Objectives

Communicate information about workplace process.

Lead workplace discussions.

Identify and communicate issues arising in the workplace.

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Advantages and Disadvantages of Workplace Communication

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Advantages

  • Work productivity

  • Increase employee job satisfaction

  • Positive effect on absenteeism and turn over

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Disadvantages

  • Snowball effect (quiting)

  • Worker burnout

  • Information overload

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Miscommunication

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Transmission Model

  • Message from one person to another

  • Receivers feedback

  • One person express his own feelings

  • Can be distracted by other stimuli, emotions, complexity of communication

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Improving Communication Skills

  • Show respect and appreciation

  • Listen attentively

  • Asking questions

  • Make eye contact

  • Pay attention to body language

  • Get rid of conversation spillers

  • Be brief but specific

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Improving Communication Skills

  • Put away devices

  • Validate others thoughts and feelings

  • Never talk over people

  • Watch your tone

  • Smile and have a positive attitude




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Lead Workplace Communication

By: Michelle Basa-Carlos

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