Lesson 4

Lesson 4

Story Time!

• Purchased a TV

• TV stopped working the very next day

• Went to the service center

• They asked me for 1000rs. 

• I had to pay :(

Open Ended

What should I do next?

Poll

Who is a Consumer?

• The one who buys the goods

• The one who uses the goods

Consumer 

• According to CPA 1986, Consumer is defined as- 

• one who buys  goods or hires services for consideration. 

•  the one who uses such goods and services with the approval of the buyer. 

• Termed as Consumers.

Multiple Choice

Only the one who buys the goods or hire service are consumers

• True

• False

Concept of Consumer Protection.

•  safeguarding the interest and rights of consumers. 
  

• speedy redressal of their grievances.

• The most common business malpractices leading to consumer exploitation -
  

Duplicate product

False Advertising

• please share more examples?

• Why do people believe these Ads?

Multiple Choice

Story that we heard about the TV, was example of?

• Defective goods

• False Ads

Open Ended

Who is a Consumer?

Multiple Select

Types of Malpractice we learnt today -

• Defective goods

• False Advertising

• Good quality product

• Duplicate products

Assignment

• Save the link

• Prepare a report on your findings