Resolving Conflicts

Resolving Conflicts

SOQUIC Model and Preventing Violence

Open Ended

Describe a conflict you have experienced before. What did you do to resolve that conflict? (do not provide names)

Multiple Choice

The definition of aggressive is...

• calmly and firmly standing up for your rights without infringing on others’

• acting in a hostile manner that may infringe on others’ rights

• calmly accepting without objecting or resistance, not responding or reacting to something you feel strongly about

• each side gives up something to gain something

Multiple Choice

The definition of assertive is...

• calmly and firmly standing up for your rights without infringing on others’

• acting in a hostile manner that may infringe on others’ rights

• calmly accepting without objecting or resistance, not responding or reacting to something you feel strongly about

• each side gives up something to gain something

What is Conflict?

• Any disagreement, struggle, or fight.

• Interpersonal Conflict: conflicts between people or groups of people

• Intrapersonal Conflict: conflict that takes place within the individual.

Open Ended

Describe an example of an interpersonal conflict.

Describe an example of an intrapersonal conflict.

Common Causes of Conflict

• When an individual misinterprets another person’s language, gestures, or sense of humor.

• Power Struggle: A teen and parents might have a conflict over how late she is allowed to say out at night

• Personal Loyalties: A teen might be angry with his best friend for taking another person’s side in an argument.

• Jealousy and Envy: A Teen might get upset when their friend starts going out with a guy or girl they like

Common Causes of Conflict Cont.

• Lack of Respect: Two friends might "throw shade" at each other on a daily basis and say negative things directed toward each other

• Property Disputes: Teen might be angry with his brother for taking his phone without permission

• Conflicting Attitudes and Beliefs: Two friends might have an argument because one want to hang out only with the “cool” crowd, while the other wants to be friendly to everyone

Multiple Choice

Which of the following is not an example on the causes of conflicts?

• Power struggle

• Fights

• Lack of Respect

• Conflicting Attitudes

Multiple Choice

Often people have conflicts because...

• they ignore each other.

• they do not talk to each other.

• they do not listen to each other.

Multiple Choice

What is the definition of an "external" conflict?

• An issue between a character and an outside force.
• A problem within the exposition of a story.
• A struggle that a character has within him/her self.
• A problem caused by the protagonist.

Multiple Choice

What is the definition of an "internal" conflict?

• A hero in a story that saves many lives.
• A problem that a character has with other characters.
• A struggle between a character and a family member.
• An issue that a character faces within him/her self.

Poll

I am able to properly explain causes of conflicts.

• Yes

• No

• What are causes of conflicts?

Results of Conflict

• Conflict is a normal part of life because each individual is different.

• Positive Results:

• Improve communication

• Improve social health by teaching how to get along with others they disagree with

• Strengthen relationships by showing commitment to each other

Results of Conflict Cont.

• Negative Results:

• Major source of stress, resulting in headaches and lost sleep.

• Harm emotional and social health if they lead to anger, frustration, fear, and emotional pain

• Cause people to lose their jobs

• Can cause violence, resulting in injury or death

Multiple Choice

It is impossible to ...

• prevent all conflicts.

• resolve all conflicts.

• to start all conflicts.

Multiple Choice

Conflict can have both positive and negative effects on a team?

• True

• False

Open Ended

List and describe an example that would be considered a positive result of conflict.

List and describe an example that would be considered a negative result of conflict.

Resolving Conflict

• Conflict with someone, you have two choices: walk away or respond to it.

• In doing so, adjust your attitude and behavior before beginning the negotiation process

• Negotiation: use of communication and, in many cases, compromise to setting disagreement.

Multiple Choice

Conflict resolution is just a fancy way of talking about

• Conflicts and revolutions

• Liquid solutions

• Solving problems between people

• Making confusion

Negotiation Process

• Take time to calm down

• Each party explain their side

• Ask for clarification

• Brainstorm solutions to conflict

• Discuss the advantages and disadvantages

• Agree on solution that is acceptable to both sides

• Follow Up

Multiple Choice

A discussion to reach a solution to a conflict

• Empathy

• Compromise

• Negotiation

Multiple Choice

Negotiation is when...

• someone is accepting without objecting or resistance, not responding or reacting to something you feel strongly about

• each side gives up something to gain something

• technique for turning conflicts to be fought, into problems to be solved by working together so that both sides get what is most important to them

• conflict resolution in when both sides get what they want

SO QUIC Model - (Don’t be so quick to jump to conclusions)

• S – stay calm: breath, count, relax, think of a peaceful place

• O – outcome: what outcome do I want?

• Q – question: question to clarify what they’re saying

• U – understand:  their point of view (Empathy!)

•  I – “I” statement: say how I feel in a kind way

•  C – compromise: use bargaining power!

Open Ended

List and describe what each component of SO QUIC Model stands for.

Open Ended

Using the SO QUIC Model, answer the scenario below.

You tell your best friend an embarrassing secret and they tell everyone at the lunch table. What would you do?

Open Ended

Using the SO QUIC Model, answer the scenario below.

During a game of dodgeball in P.E., you tag a peer out, but he doesn’t follow the rules and continues to play.

What would you do?

Mediation Process

• Bringing in a neutral third party to help resolve their conflicts peacefully

• Effective mediation depends on:

• Neutrality – has no stake in the dispute

• Confidentiality – respecting the privacy of both parties and keeping details secret

• Well-defined ground rules – both parties agree to the rules set by mediator

Peer Mediation Process

• Process in which specially trained students help other students resolve conflicts peacefully.

• Making introductions – explain that they will be neutral

• Establish ground rule

• Hearing each side

• Explore solutions – discuss situation and possible solutions

• Wrap up – sums up agreement

Open Ended

Briefly describe steps you would take to help mediate a conflicted friend. How could you help them reach a compromise?

Multiple Choice

Win-win situation is...

• when someone is accepting without objecting or resistance, not responding or reacting to something you feel strongly about

• when each side gives up someone gets what they want

• a technique for turning conflicts to be fought, into problems to be solved by working together so that both sides get what is most important to them

• a conflict resolution in which both sides get what they want

Multiple Choice

The definition of compromise is...

• calmly and firmly standing up for your rights without infringing on others’

• acting in a hostile manner that may infringe on others’ rights

• accepting without objecting or resistance, not responding or reacting to something you feel strongly about

• each side gives up something to gain something

Open Ended

Describe your thoughts on conflict resolution techniques. Which one do you think will lead to the best results? Why?

Why is conflict resolution so important in maintaining a healthy relationship?

List and describe two tools you will look to implement when you are dealing with conflicts in the future.