Crisis Management

Crisis Management

The Test

Multiple Select

Objective of Crisis Management

• a. Minimize the scope of damage consequent to crisis

• b. Successful termination of incident

• c. Protect image and reputation

• d. All above

Multiple Select

AEP is ________

I. Aerodrome Emergency Plan

II. Contingency plans to achieve the coordinated actions to be taken by all agencies involved in response to emergencies at the airport

III. An active document

IV. For showcase purpose

• a. I only

• b. I, II, IV

• c. I, II, III

• d. All above

Multiple Select

Aerodrome Emergency Reference Point

I. A mid-point of cross points drawn between threshold of Runway 32R and Runway 15 / Runway 14L and Runway 33.

II. Located at roundabout Satellite A

III. A mid-point of cross points drawn between Rendezvous Point 1 and Rendezvous Point 3

IV. Located near to Runway 14R

• a. II, III

• b. I, IV

• c. I, III

• d. I only

Multiple Select

Rendezvous Point

I. RSVP

II. ADU, Carpark BRC, end of Rwy 15

III. Nominated by AODM during crisis

IV. Congregate area before proceeding to incident scene

• a. All above

• b. II, IV

• c. III only

• d. II, III, IV

Multiple Select

Terminal Emergency Centre sequence flow

• a. FFRC – FFHA – SRC – PMA

• b. PMA – SRC – FFHA – FFRC

• c. FFHA – FFRC – PMA – SRC

• d. SRC – PMA – FFRC - FFHA

Multiple Select

Type of emergency at the airport

• a. Aircraft crash

• b. Pandemic

• c. Network interruption

• d. Nature disaster

• e. All above

Multiple Select

What should you do if a social media influencer asking your opinion about incident at the airport?

• a. Ignore them completely

• b. Give your opinion without hesitate

• c. Apologize and suggest them to refer to company’s official social media for more information

• d. Give your opinion but ask them not to reveal your name

Multiple Select

ACCC activation will be ______

• a. Activate every time incident occurred

• b. Activated by AODM after consultation with ACMT chairman

• c. Terminated within 24 hours

• d. Located at Level 3, AMC Building

Multiple Select

Airport Crisis Management Team (ACMT) ________

• a. AODM as the interim chairman, Head of MA Sepang as the chairman, Head of agencies, HOD & HOU as the committee, AOCC & SOC as the secretariat.

• b. Head of MA Sepang as the chairman, Head of agencies, HOD & HOU as the committee, AOCC as the secretariat.

• c. Chairman of MAHB as the chairman, MAHB Senior Management and Head of agencies t as the committee, AOC as the secretariat.

• d. AODM as the interim chairman, BOD of MAHB as the chairman, MAHB Senior Management Head of agencies, HOD & HOU as the committee, RMD as the secretariat.

Multiple Select

_________ is the On - Scene Commander for the overall emergency operations.

• a. Field Coordinator

• b. AODM

• c. Field Commander

• d. AFRS

Multiple Select

Below are the equipment use during crisis:

I. Mobile Command Post

II. Emergency Flood Lights

III. Crane

IV. Portable premium lounge

• a. All above

• b. I, II, IV

• c. III only

• d. I, II, III

Multiple Select

How to evaluate the efficiency of AEP?

 I. Full scale emergency exercise

II. Table top exercise

III. Debriefing

IV. Real time emergency

• a. All above

• b. I, III, IV

• c. II, III, IV

• d. I, II, III

Multiple Select

During post crisis, ______ is a reference for business recovery process.

• a. Book of Shadow

• b. Tajul Muluk

• c. Garden of Avalon

• d. Business Continuity Plan