Unit-1,2,3-Organizational Communication revision

Organizational Communication revision

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A ____________ is researchers’ gathering for presenting, discussing and exchanging their views

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________ is a gathering or training session organized to impart training to employees. It includes lectures by experts and practical demonstrations.

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________ is group communication in which one person makes a presentation on a topic. Presentation is followed by questions from the audience

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________refers to the practice of enhancing an organization’s reputation and image in the minds of target audience through ethical means

Types of communication barriers

• Physical barrier

  Semantic and language barrier

  Socio-Psychological barrier

  Organizational barrier

Socio-psychological barriers

• Self -centered attitude

• Group identification

• self image

• selective perception

• filtering

• Status block

  Resistance to change

  Closed mind

  Poor communication skills

  State of health

• 
  

• 
  

• 
  

• 
  

Organizational barriers

• Filtering and editing

  
  

  Withholding of information

  
  

  Over-dependence on written communication

  
  

  Poor communication culture

Multiple Choice

In __________ attitude we pay attention to message which is useful or related to us.

• self-image

• self-centered

• filtering

• group identification

Multiple Choice

Closed mind and status block leads to

• filtering

• poor communication culture

• selective perception

• group identification

Multiple Choice

A small group consists of at least ____ members and at the maximum around _______ members.

• 2 and 20

• 3 and40

• 3 and15

• 4 and 25

Group decision making methods:

• Brainstorming

• Dialectical inquiry

• Nominal group technique

• Delphi technique

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It involves group members suggesting ideas. • situation is explained in detail • Group leader then request ideas from all • record the ideas on the marker board • Judging against ideas is prohibited

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Dividing the group in to opposing sides • debate the advantages and disadvantages of proposed solution • ensures that the group considers all possible merits and demerits

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group members are requested to make a list of their ideas in writing. • each member is asked to provide one idea from the list • No criticism on listed ideas • Once all ideas are listed, then group will discuss and rank the best ideas

Sources of conflict

• Poor Communication

• Personality Clashes

• Lack of role clarification

• Uncertainty and resource scarcity

• Reward systems

• Trends/Change 

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If there aren’t enough material and supplies for every worker, then those who do get resources and those who don’t are likely to experience conflict

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_________makes it difficult for managers to set clear directions, and lack of clear direction leads to conflict.

What is diversity?

Diversity in the workplace means bringing together people of different ethnic backgrounds, religions and age groups into a cohesive and productive unit.

Objectives of Communication

•  Information

• To ensure understanding

•  To change behaviour

•  To get action

• Persuasion

Gender issues

Difference between MEN and WOMEN as perceived by the SOCIETY

Five things to improve gender equality in workplace

 Re-evaluate job specifications for the senior management team

Remove the gender pay gap

 Make work/life balance a priority for your employees

Make mentors available to everyone

Harassment needs to be identified and immediately stopped

NATURE OF ORGANIZATION

• Division of labour

• Unity of command

• Authority and responsibility

• Span of control

• Departmentalization

• It is an open system

• Organization is goal oriented

What is organizational structure

Organization structure is a system that outlines how certain activities are carried out in the organization in order to achieve the organizational goals 

What is organizational design ?

The process by which managers create a specific types of organizational structure.

Factors Influencing Organization Structure

 1.Size of the unit. • (a) Capital employed. • (b) Development of Technology. • (c) Men employed. • (d) Nature of activity.

2. Job design.

3. Grouping of activities.

4. Span of control.

5. Delegation of authority.

Types of organisational design and organizational structure 

1.Traditional Design

Simple structure or Line structure

Functional structure

Divisional structure

Geographic structure

Line and Staff structure

2.Contemporary Design

Team structure

Matrix Structure

Project Structure

TYPES OF COMMUNICATION 

• -On the Basis of channel of communication

• -On the Basis of Receiver

• -On the Basis of Direction 

Multiple Choice

website is an example for

• External communication

• Internal Communication

• Upward communication

• Downward communication

Multiple Choice

Managers assign goals to employees is an example for

• Upward communication

• Downward Communication

• Lateral communication

• Diagonal Communication

Multiple Choice

Communication that takes place among employees on the same organizational level is called

• diagonal communication

• lateral communication

• formal communication

• Upward communication

Multiple Choice

_________________helps to speed up flow of communication by cutting across departmental barriers

• lateral communication

• diagonal communication

• formal communication

• upward communication

Multiple Choice

In _________ network information flows to and from a single person

• Chain network

• wheel network

• star network

• none of the above

Multiple Choice

Distortion of any message is

• filtering

• editing

• perception

• none of the above

Multiple Choice

Communication has been derived from the ______

• Latin

• French

• German

• Greek

Multiple Choice

Communication is required to

• Inform

• Change behaviour

• Ensure understanding

• All of the above

Multiple Choice

_______ is a system that outlines how certain activities are carried out in the organization

• Organizational design

• Policies

• Rules

• Organization structure

Multiple Choice

Low departmentalization and centralized authority is the characteristics of____________________ structure

• Functional structure

• Simple structure or Line structure

• Divisional structure

• Geographic structure

Multiple Choice

A ______________ structure is made up of separate, semi-autonomous units or divisions

• matrix structure

• line and staff structure

• divisional structure

• geographic structure

Multiple Choice

A _____________ structure is one that assigns specialists from different functional departments to work on one or more projects

• simple structure

• divisional structure

• team structure

• matrix structure

Multiple Choice

A word attached with different meaning is called___________barrier

• Semantic barrier

• Filtering

• Organizational barrier

• physical barriers