Social Health

Social Health

2020

Two Types of Communication

•  Verbal communication refers to the things we say and how we say them (e.g., tone of voice)

•  Nonverbal communication refers to the things we do not say directly. They are the messages we send with our body and facial expressions (e.g., eye contact, gestures, posture, body movements)

Multiple Choice

Which of these is NOT an example of a verbal communication skill

• The speed of our speech
• Eye contact
• Language used
• Volume of speech

Poll

What do you think we listen to more?

• Verbal Communication

• Nonverbal Communication

Open Ended

What nonverbals do we provide, without verbal communication? What messages take place of the spoke word?

Multiple Choice

A situation in which your words say one thing but your body language says another is

• An “I” Message

• A mixed message

• Body Language

• Active listening

Healthy Communication Skills

 These nonverbal and verbal skills for healthy communication can help us to have more positive conversations with others, avoid conflicts or problems with others, and can also help us when we are faced with a problem or conflict. 

Nonverbal Communication Skills

• Stay in control of feelings - if we let feelings take control, we may not think clearly or communicate our thoughts and feelings in the most appropriate way. 

• Eye contact

• Watch gestures & facial expressions

Verbal Communication Skills

• Tone of Voice

• Active Listening - show that you are listening

• Express your emotions - use "I" messages

Active Listening

• Take steps to understand what the other person is saying. 

•  We can do this by rephrasing what has been said. You could say something like, “It sounds like you are saying…” or “I think what you are saying is…”

• Ask questions to get the full story

Open Ended

Asking questions also helps us get the full story and can keep us from jumping to conclusions.

For example, let’s say that you have been waiting at the park for your friend. He finally shows up, 30 minutes late. You are feeling angry and frustrated.

If you let your feelings take control and you are not calm or thinking clearly, you might think or say, “He does not care about anyone but himself.” < how would you react? >. But, if you first calmed down and then asked questions, such as, “What happened that made you so late?” you might learn that there is a good reason for him being late.

Multiple Choice

Verbal communication includes with other type of communication?

• Written

• Non-Verbal

• Body language

Multiple Choice

What a person wears (clothes) is categorized under which type of communication?

• Verbal

• Non-Verbal