WRS WarmUp 7

WRS WarmUp 7

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Multiple Choice

Ivan’s business always gives its customers a coffee cup at the end of the year. Now the supervisor says they will no longer give away coffee cups because it isn’t cost effective. What is the most correct explanation of the supervisor’s decision?

• The cups are not worth what they cost.

• Ivan and the other employees gave away too many cups.

• Cups are not a product Ivan’s company normally sells.

• Giving away cups did not generate enough new or continuing business to pay for the cups.

Multiple Choice

You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entrée and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation?

• Make sure the customer knows this will never happen again and later report it to the restaurant manager.

• After talking with another server, ask the head chef to come out and apologize profusely.

• After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology

• Have the restaurant manager offer a substitute and a significant discount on the overall meal.

Multiple Choice

Two employees working at a manufacturing company enter a shop floor to do work. One employee is wearing approved safety glasses but the other employee is not. Why should the employee be wearing safety glasses?

• It is the ethical and therefore morally correct.

• Most employees wear safety glasses as a safety precaution.

• Safety glasses should always be worn on the shop floor.

• All global companies suggest that employees wear safety glasses.

Multiple Choice

How can you best demonstrate a good work ethic when you are offered a job interview?

• Arrive 5-10 min early, be clean & professionally dressed and come fully prepared

• Dress as you would on Casual Friday

• 15-30 min early and present interviewer with a list of written questions

• Direct the interview and ask questions

Multiple Choice

The mean of the data set is _____.

• The middle number when the data is placed in numerical order.

• The arithmetic average of the data.

• The difference between the largest and the smallest number in the data set.

• The number that occurs most often in the data set.