Unit5.6 Ways of Gathering Feedback From Attendee

Unit5.6 Ways of Gathering Feedback From Attendee

Online

• Feedback can be obtained through online surveys through survey platforms or apps such as survey monkey or google forms. 

• Involves getting live or real-time answers that are quick and easy for the attendee to provide and for the organisation to compile data.

• Online feedback is the favoured way to obtain answers with minimal effort.  

Paper

• Feedback can be collected through forms so that each attendee can formulate his/her own opinion on the overall effectiveness of the programme. 

• Some of the areas that attendees could indicate their feedback would include:

• Facilities – whether the training room was conducive, whether the equipment was in order, etc.

• Materials – whether the handouts were adequate and useful.

• Trainer – whether the trainer was knowledgeable and interesting.

• Other areas – whether the food (if applicable) was appropriate and sufficient.

Face-to-Face

• in informal discussion where attendees can freely share their views and opinions of the training session.

• Provides opportunities for the organisation to probe further on what is shared by the attendees and could result in the gathering of invaluable data that might not be obtained through a survey.