Creating & Maintaining appointments 25435

Creating & Maintaining appointments 25435

Activity 1: Describing responsibilities regarding duties of staff members

In the barbershop there will be different duties regarding to a staff members position/titles (e.g. Barbershop manager, senior barber, apprentice/trainee, receptionist)

In this activity you will need to identify what responsibilities fall under each team member of the barbershop.

Multiple Choice

What are the duties of the Barbershop Manager

• A) is responsible for the smooth running of the salon, and oversees all areas including staffing & rosters, stock control, client complaints, and daily running of the salon

• B) is responsible for their clientele customer service, recording of salon services and details, monitoring the bookings in their own column, and supervising apprentices

• C) is responsible for assisting the senior stylists and helping to keep the salon running smoothly, including keeping the salon clean and tidy at all times, laundry, retail shelves and stock takes.

Duties of a Barbershop Manager/Salon Manager

• A) is responsible for the smooth running of the salon, and oversees all areas including staffing & rosters, stock control, client complaints, and daily running of the salon

Multiple Choice

What are the duties of the Senior Barber

• A) is responsible for assisting the senior stylists and helping to keep the salon running smoothly, including keeping the salon clean and tidy at all times, laundry, retail shelves and stock takes.

• B) is responsible for their clientele customer service, recording of salon services and details, monitoring the bookings in their own column, and supervising apprentices

• C) is responsible for client bookings and ensuring that appointments are running smoothly and to time. This includes confirming clients prior to their booking, advising salon staff of the arrival of clients, greeting clients, and taking payments for client

Duties of a senior barber/senior stylist

• B) is responsible for their clientele customer service, recording of salon services and details, monitoring the bookings in their own column, and supervising apprentices

Multiple Choice

What are the responsibilities of the Apprentice/Trainee

• A) is responsible advertising & marketing, they also take responsibility for finance & accounts

• B) is responsible for client bookings and ensuring that appointments are running smoothly and to time. This includes confirming clients prior to their booking, advising salon staff of the arrival of clients, greeting clients, and taking payments for client

• C) is responsible for assisting the senior stylists and helping to keep the salon running smoothly, including keeping the salon clean and tidy at all times, laundry, retail shelves and stock takes.

Duties of an Apprentice/Trainee

• C) is responsible for assisting the senior stylists and helping to keep the salon running smoothly, including keeping the salon clean and tidy at all times, laundry, retail shelves and stock takes.

Multiple Select

The receptionist is responsible for client bookings and ensuring that appointments are running smoothly and to time. This includes confirming clients prior to their booking, advising salon staff of the arrival of clients, greeting clients, and taking payments for client

• true

• false

Duties of a receptionist

• The receptionist is responsible for client bookings and ensuring that appointments are running smoothly and to time. This includes confirming clients prior to their booking, advising salon staff of the arrival of clients, greeting clients, and taking payments for client

Activity 2: Influences of timeframes of services

• Time will vary from each service and for in particular clients, its important that we are aware of the duration of how long each service will take in order to manage appointments and to determine how much we charge.

• Timing of services will be influenced by hair length, hair type, design & styling requirements and chemical services provided.

ACTIVITY 2 INSTRUCTIONS

• Using the glossary provided in your worksheets, work within your teams to match influences of timeframes to the services given

• You will have 45 minutes to complete this task