B2022 Communication & Relationship in Negotiation

B2022 Communication & Relationship in Negotiation

Session 10

Poll

What is the most important form of communication in negotiation?

• verbal

• non verbal

Poll

What are you talking the most in negotiation?

• small talk

• offer

• alternatives

• result

Multiple Choice

Negotiation is the form of… communication.

• interpersonal

• mass

Multiple Choice

Social accounts is the explanation to the other party about…

• good news

• bad news

Multiple Choice

These are the form of non verbal communication, except…

• language

• eye contact

• posture

Multiple Choice

“I see,” “Mm-hmm,”, “Sure,” are the form of…

• passive listening

• acknowledgement

• active listening

Poll

What do you think is the most important in negotiation?

• build relationship

• the result

Multiple Choice

These are the key elements of negotiation, except…

• loyalty

• flexibility

• ability

Multiple Choice

Your reputation means how other people remember their past experience with you.

• true

• false

Multiple Choice

When we trust in someone, we have willingness to act on their words.

• true

• false