Mobile Broadband Booster Training

Mobile Broadband Booster Training

Pocket Hotspot and Tablets

Multiple Select

How could you find out if a customer would benefit from a PHS?

• Guess...

• Give them prices and let them decide...

• Use LEAP to find out about their lifestyle and needs...

• Check their account for additional connections...

LEAP and Account check

Using LEAP will ensure you explore all lifestyle options and checking the customer account could open opportunity for existing upgrades.

Multiple Select

What are the benefits of a PHS?

• Connect up to 16 devices...

• Connect any wifi-only devices on-the-go...

• Share data from your mobile phone tariff...

• For use when home WiFi goes down...

Customer scenario 1...

A new customer comes into store and would like the Samsung Galaxy FE. Through leap you find out they regularly use 40GB per month on their existing network. They also have a wifi only tablet they use at home and for their children.

Multiple Select

The Samsung Galaxy FE is £43.81 over 36 months on the 60GB tariff, how much would it be when adding a PHS as the lead line?

• An extra £2.38 device and sharer data...

• An extra £1 for the device...

• The same price...

• Customer saves £3.22 due to family plan...

Family plan discount

When adding the PHS as the lead line the price goes from £43.81 pm (phone only) to £40.59 (phone and PHS). Plus the customer can now share thair data with their wifi-only tablet, great to use for the kids when they are out of the house.

Tablets

Sharer and lead line options

Customer scenario 2

A new customer would like to get the Samsung Galaxy FE. They have also mentioned a tablet for their partner to watch Netflix on.

They have mentioned they use loads of data but the tablet would mainly be used at home.

Utilising the tablet as a lead line, an unlimited tariff for the phone, what kind of deal can we do...

Samsung FE, Tab S6 Lite

• The FE is £50.81pm over 36m on UNLIMITED

• The Tab S6lite is £14pm (£1 cheaper due to family plan) over 36m on 1GB

• Total cost £64.81pm

• However if we do the Tab first

• Tab £15pm

• Phone £43.81pm

• Total cost £58.81!!! £6 per month saving (acc damage insurance for phone paid for?)