Lesson 7

Lesson 7

Reservation Changes & Cancellation

Telephone Conversation

Multiple Choice

1.) Mrs. Chen's reservation is for Thursday, March 6th?

• True

• False

Multiple Choice

2.) Mrs. Chen wants to ......?

• ... cancel her reservation.

• ..... change her reservation.

Multiple Choice

3.) The Receptionist asks for Mrs. Chen's reservation number?

• Yes

• No

Multiple Choice

4.) Can Mrs. Chen make the cancellation?

• Yes

• No

Multiple Choice

5.) There is no cancellation charge within 24-hour cancellation deadline?

• True

• False

Multiple Choice

6.) The receptionist sends her a confirmation email?

• True

• False

Multiple Choice

7.) The confirmation email is proof that the reservation has been cancelled?

• True

• False

Multiple Choice

8.) Mrs. Chen's reservation number is MH374ED?

• True

• False