SST Quizzes

SST Quizzes

Multiple Choice

What is SST?

• It has 8 steps

• It is not in a logical sequence

• Step by step activity that must be complied

• It has only 1 person in charge in each steps

Multiple Choice

What is appointment?

• To meet SA and CRE to plan workshop capacity

• To meet SA only

• Time for customer to start servicing their vehicle

• Customer to avoid peak hours at dealers

Multiple Select

What should CRE consider during appointment planning?

• Technician

• Parts

• Bay

• Service Advisor

Multiple Select

Which of the following SA need to do 1 day before?

• To conduct Service Reminder Call

• To study customer history

• To print CAL

• To confirm appointment status in appointment list

Multiple Select

Which of the following are categorise as CS kit?

• Steering cover

• Masking Tape

• Seat Cover

• Numbering block

• Floor Mat