Skills for Success Lesson

Skills for Success Lesson

Open Ended

What does success mean to you?

Multiple Choice

The career clusters are ____ groups of occupational and career specialties.

• 10

• 16

• 20

• 48

Multiple Choice

Your choice of words will determine the effect you have on a customer.

• True

• False

Multiple Choice

Word choice is important both in spoken and in written language.

• True

• False

Multiple Choice

Listening is not very important in the workplace.

• True

• False

Multiple Choice

Facial expressions, posture, hand gestures, and tone of voice are examples of this.

• Verbal communication

• Nonverbal communication

• Body Language

• Word choice

Multiple Choice

Process of resolving a disagreement in a peaceful way.

• Conflict resolution

• Negotiation

• Electronic communication

Multiple Choice

Process during which two or more people talk and listen together for the purpose of resolving a disagreement or a conflict.

• Conflict resolution

• Negotiation

• Electronic communication

Multiple Choice

Three key job search skills are how to ____.

• find job leads, submit applications, and behave at an interview

• groom correctly, interact appropriately, and behave interestingly

• select professional organizations, interact with others, and give notice

• use good manners, develop work habits, and change jobs

Multiple Choice

The only place to find job leads is in the newspaper want ads.

• True

• False

Multiple Choice

The process of meeting people in a profession and developing contacts is called...

• a job lead

• interviewing

• negotiations

• networking

Multiple Choice

A ________ is a written document that lists a person’s qualifications for a job, including education and work experience.

• reference

• resume

• cover message

• advertisement

Multiple Choice

A person who is willing to talk with employers about your job qualifications and your personal qualities.

• reference

• resume

• cover message

• advertisement

Multiple Choice

Fabricating experience or education to gain a position is unethical and could cost you a future opportunity to be a part of that organization.

• True

• False

Multiple Choice

After an interview, you should ____.

• call back daily to see if you got the job

• call back to ask questions about how payroll works

• write a thank-you note that is brief and indicates your interest

• write a long letter describing what you like and dislike about the company

Multiple Choice

For hospitality jobs, especially entry-level positions, it does not matter how you dress for the interview.

• True

• False

Multiple Choice

The inner urge to achieve your goals is called ____.

• adaptability

• attitude

• initiative

• self-motivation

Multiple Choice

Ability to get a job done without being constantly reminded by someone else.

• adaptability

• attitude

• initiative

• self-motivation

Multiple Choice

An adaptable person adjusts to changes and new conditions smoothly and with a positive attitude.

• True

• False

Multiple Choice

An attitude of teamwork is essential to success on the job.

• True

• False

Multiple Choice

Personal hygiene refers to keeping your body and your clothes perfumed.

• True

• False

Multiple Choice

The basic routine actions that you carry out every day at work are called you __________.

• work habits

• teamwork

• initiative

• responsibilities

Multiple Choice

Being on time, completing work in a timely fashion, and being accurate are examples of good _____.

• work habit

• personal hygiene

• teamwork

• leadership

Multiple Choice

Two employees have the same workload. One employee manages to get more work completed in one day. This employee has good ____ skills.

• time-management

• professionalism

• communication

• etiquette

Multiple Choice

The decision-making process...

• A step-by-step approach used to make money in a business.

• A step-by-step approach used to make the optimal decision in a given situation.

• A step-by-step approach used to make sure that everyone is happy.

Multiple Choice

When leaving a job, you should do so quickly, before your employer hears about your plans.

• True

• False

Multiple Choice

When leaving a job, it is standard to give the employer two days of notice.

• True

• False