Effective Communication

Effective Communication

Review

Why is it important to have effective communication?

• It benefits the speaker and the listener

• In the workplace: it benefits both the employer and employee

• Makes communication easier

• Creates a better learning experience

Multiple Choice

Who benefits from effective communication?

• Speaker

• Listener

• Both

• Neither

Effective Communication

• Listening

• Asking Questions

• Writing

Multiple Select

Which of the following are parts of effective communication? (select all that apply)

• Asking Questions

• Listening

• Written communication

• Looking away

Listening

Listening is the process of receiving and interpreting a message.

When you interpret what the speaker is trying to say you can respond without confusion.

Become an active listener

• Pay attention

• Show you are listening by using body language

• Provide feedback

• Respond accordingly

Multiple Choice

What is the first step to becoming an active listener?

• Provide Feedback

• Pay attention

• Respond accordingly

Multiple Choice

Why is it important to listen when someone is talking to you?

• So that you understand what they are trying to say.

• To ask them to repeat what they just said.

ASKING QUESTIONS

Types of Questions

• Open Ended -- Requires more than Y or N

• Probing --To get more information

• Reflective --To check for understanding

Probing Questions

• Probing questions are meant to clarify a point or help you understand the root of the problem, so you know how best to move forward. 

• Intended to help you think more deeply about the issue at hand.

• Draw information out

Reflective Questions

• Reflective questions make you look back over something you have previously experiences.

• Provides feedback and reassure the message/experience is understood.

• It involves repeating back to the speaker what they have just said or experienced in the form of a question.

Multiple Choice

Which of the following is an example of an open-ended question?

• Is your favorite color red?

• Why is red your favorite color?

Multiple Choice

What is a reason you may ask probing question?

• To gather more information

• To reflect on what just happened

Multiple Choice

Which of the following is an reflective question?

• Is Houston your favorite place to visit?

• How did you feel about your trip to Houston?

Written Communication

Multiple Choice

Why is it important to reread anything you have written?

• To check for mistakes

• To ensure the reader understanding what you are trying to say

• Both of these

• Neither of these

Recognize the "V's" in Communication

• Verbal - is obviously the spoken word. However, most people concentrate only on the verbal element assuming this to be the message when it is only part of the whole message.

• Vocal - which includes the intonation, projection, and resonance.

• Visual: what people see when you communicate, such as motion and expression of your body and face. Visual images convey conscious and unconscious messages. Body language can have the effect of positively enhancing your speech or significantly diminishing it.

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Multiple Select

What are the three V's of communication?

• Vocal

• Verbal

• Visual

• Viral

Multiple Choice

Facial expressions, gestures, tone, and body languge are all part of what?

• Nonverbal Communication

• Verbal Communication

To make sure you are communicating effectively..

• Take time to think before speaking

• Be slow to speak and quick to listen

• Speak with straightforwardness

• Always be aware of nonverbal communication

• Be careful to use the right words at the right time

• Make good use of questions