The appeal of an environment

Meeting customers Expectation: The appeal of an environment

Learning Outcome: Establish how the diverse needs of visitors are catered for by visitor attractions.

Open Ended

What made Hamza decide to go to ski Dubai. Were you ever influence by media to visit an attraction?

Multiple Select

Which customer expectation do you have?

• Quality of products

• Facilities and Amenities

• The environment and location

• The image or reputation

Poll

Which review did you give to a mall or attraction before

• excellent

• poor service

• outstanding

• good customer care

Appeal of an attraction

• When a visitors attraction is not in a nice location this will affect the appeal of the attraction

• When an attraction does not meet your expectations

Open Ended

Sara saw the add of the beach on a website. She saw great pictures. When she arrived she was very disappointed. Describe a time when you visited an attraction did it meet your expectation or not. How did it affect you?

Multiple Choice

Promotion can determine whether a customers expectation is met

• True

• False

Image and reputation

The way a visitors attraction is shown on people media affects how customers will see them