Soft Skills

Soft Skills - Communication

Career Readiness

As previously discussed...

• Soft skills are a combination of people skills, social skills, communication skills, character traits, and attitudes.

Multiple Select

Which of the following would be considered soft skills?

• Ability to lift 50 lbs.

• Ability to remain calm in stressful situations.

• Positive mindset.

• 15 years experience in retail.

• Ability to work with others.

Open Ended

In the video, what is wrong with Lydia's communication?

Fill in the Blank

Communication goes both ways. You need to not only be able to speak, but you need to know how to __________.

According to a Payscale Survey...

• 46% of managers said of their young workers need to improve their communication skills.

• 60% of managers thought their young hires could use better problem-solving and critical thinking skills.

Multiple Choice

Good listening skills include what?

• Smiling and waving at people

• Yelling loud at people

• Writing in slang.

• None the above.

Multiple Choice

What is Body Language?

• Postures, gestures, and facial expressions.

• The exchange of information through the use of words.

• Your words say one thing but your body language say another.

• Speak from your point of view.

Multiple Choice

True or False: Communication is more than just talking face to face?

• True

• False

Communication is the No. 1 skills gap across major cities in the United States.

Jeff Weiner - CEO of LinkedIn

Communication: Verbal Skills

• Using spoken words to convey a message clearly and concisely.

  Effective verbal communication includes using appropriate language according to the audience or listener.

• To get a message across, the speaker needs to ensure the receiver correctly interprets the words. If not, confusion and conflict typically results.

• To get a message across, the speaker needs to ensure the receiver correctly interprets the words. If not, confusion and conflict typically results.

Written Communications

• Make sure all written communication is professional and appropriate - including emails.

• Use proper English, correct grammar, spelling, and punctuation.

• Be careful with your word choice and tone so misunderstandings do not occur!

Multiple Choice

Writing a communication in capital letters is

• suggested to make the message clear

• always useful

• considered to be rude

• the right way to write an e-mail

Multiple Choice

Which of the following is NOT one of the three basic questions you should answer before writing any business communication?

• "What font should be used?"

• “Who is the audience?”

• “What is the purpose?”

• “What tone should be used?”

Multiple Choice

“RU SURE 2 W8 4 ME 2NITE? LMK PLS, MY TM ARRVL TBC” means:

• the sender is waiting for a confirm to the invitation to a big event in the night.

• the sender is asking a waiter to serve a special drink.

• the sender is asking to be waited, even if he/she doesn’t know when he/she arrives.

• the sender wants to know how many people will come to the event in the night.

• Don't ever do this in Business Communications. Mrs. Lambert would cry.

Multiple Choice

In business, which of the following tones should be part of every written communications?

• Polite

• Funny

• Sarcastic

• Vague

Non-Verbal Communication Counts!

• Body Language

• Facial Expression

• Non-Verbal Cues

Multiple Choice

Communication achieved using facial expressions,eye contact, movements, and gestures

• body language
• eye contact
• tone
• rate

Multiple Choice

Filler words such as er, um, and you know, used in the place of a pause

• gestures

• pause

• vocal distractions

• eye contact

Multiple Choice

Looking at the audience during a speech

• eye contact

• proxemics

• inflection

• tone

Multiple Choice

Tone of voice can reveal your true feelings

• TRUE
• FALSE

Multiple Choice

Using your face to communicate a feeling is called

• facial expression

• gesture

• impression

Multiple Choice

Who uses nonverbal communication?

• actors

• politicians

• teenagers

• everyone