Soft Skills

Soft Skills - Communication

Career Readiness

As previously discussed...

• Soft skills are a combination of people skills, social skills, communication skills, character traits, and attitudes.

Multiple Select

Which of the following would be considered soft skills?

• Ability to lift 50 lbs.

• Ability to remain calm in stressful situations.

• Positive mindset.

• 15 years experience in retail.

• Ability to work with others.

Open Ended

In the video, what is wrong with Lydia's communication?

Fill in the Blanks

According to a Payscale Survey...

• 46% of managers said of their young workers need to improve their communication skills.

• 60% of managers thought their young hires could use better problem-solving and critical thinking skills.

Multiple Choice

Good listening skills include what?

• Smiling and waving at people

• Yelling loud at people

• Writing in slang.

• None the above.

Multiple Choice

What is Body Language?

• Postures, gestures, and facial expressions.

• The exchange of information through the use of words.

• Your words say one thing but your body language say another.

• Speak from your point of view.

Multiple Choice

True or False: Communication is more than just talking face to face?

• True

• False

Communication is the No. 1 skills gap across major cities in the United States.

Jeff Weiner - CEO of LinkedIn

Communication: Verbal Skills

• Using spoken words to convey a message clearly and concisely.

  Effective verbal communication includes using appropriate language according to the audience or listener.

• To get a message across, the speaker needs to ensure the receiver correctly interprets the words. If not, confusion and conflict typically results.

• To get a message across, the speaker needs to ensure the receiver correctly interprets the words. If not, confusion and conflict typically results.

Written Communications

• Make sure all written communication is professional and appropriate - including emails.

• Use proper English, correct grammar, spelling, and punctuation.

• Be careful with your word choice and tone so misunderstandings do not occur!

Multiple Choice

Writing a communication in capital letters is

• suggested to make the message clear

• always useful

• considered to be rude

• the right way to write an e-mail

Multiple Choice

Which of the following is NOT one of the three basic questions you should answer before writing any business communication?

• "What font should be used?"

• “Who is the audience?”

• “What is the purpose?”

• “What tone should be used?”

Multiple Choice

“RU SURE 2 W8 4 ME 2NITE? LMK PLS, MY TM ARRVL TBC” means:

• the sender is waiting for a confirm to the invitation to a big event in the night.

• the sender is asking a waiter to serve a special drink.

• the sender is asking to be waited, even if he/she doesn’t know when he/she arrives.

• the sender wants to know how many people will come to the event in the night.

• Don't ever do this in Business Communications. Mrs. Lambert would cry.

Multiple Choice

In business, which of the following tones should be part of every written communications?

• Polite

• Funny

• Sarcastic

• Vague

Non-Verbal Communication Counts!

• Body Language

• Facial Expression

• Non-Verbal Cues

Multiple Choice

Communication achieved using facial expressions,eye contact, movements, and gestures

• body language
• eye contact
• tone
• rate

Multiple Choice

Filler words such as er, um, and you know, used in the place of a pause

• gestures

• pause

• vocal distractions

• eye contact

Multiple Choice

Looking at the audience during a speech

• eye contact

• proxemics

• inflection

• tone

Multiple Choice

Tone of voice can reveal your true feelings

• TRUE
• FALSE

Multiple Choice

Using your face to communicate a feeling is called

• facial expression

• gesture

• impression

Multiple Choice

Who uses nonverbal communication?

• actors

• politicians

• teenagers

• everyone