Principles Ch.7

Principles Ch.7

Communication Styles

Multiple Choice

Which communication style is the most effective and professional?

• Passive

• Passive-Aggressive

• Aggressive

• Assertive

SBAR

is a method used to help with effective communication

Multiple Choice

You have a patient in your office complaining that their right foot hurts so bad they couldn't walk on it for 2 weeks. Their record shows they only had x-rays of the left foot last week. What do you need to include for the "R" part of SBAR?

• tell the doctor that their right foot hurts

• tell the doctor that the left foot was x-rayed

• ask the doctor to right a prescription for pain medication

• ask the doctor to order x-rays for the right foot.

Vision impaired of Blind patients

How does your communication need to change, or, stay the same?

Watch this video for the next questions...

https://youtu.be/fh8x7ie96pQ

Multiple Choice

Which of the following is NOT a change you should make in your communication for a vision impaired or blind patient?

• Explain what you are going to do verbally, especially before you touch them or move them.

• Let the patient know when you leave the room

• Talk directly to the patient

• Talk loudly and slowly

Cultural Diversity

Sometimes there may be barriers or challenges to communication because of cultural differences.

geographical diversity, religious diversity, etc.

Open Ended

What is an example of a cultural norm that could cause a challenge in communication for a patient?

Cultural Diversity

examples:

Now, we will watch a video showing examples of failures to consider cultural diversities

https://www.youtube.com/watch?v=QKDMxLZHhPA

Open Ended

What did the receptionist say in the beginning of the video that was rude?

Multiple Choice

What did the transporter due that was considered rude or disrespectful?

• singing while transporting the patient

• whistling while transporting the patient

• he didn't introduce himself correctly

• he made direct eye contact with the patient.

Culture

How does your culture affect your beliefs or actions?

family culture, national culture, religious culture, neighborhood culture, etc.