Communicate in the Workplace

Communicate in the Workplace

BSBCMM201v2

Learning Objectives

• Discover how to gather, convey and receive information and ideas

• Understand how to complete workplace documentation and correspondence

• Know how to communicate in a way that responds positively to individual differences

• Gain the skills and knowledge required for this unit

Communication

A basic principle of communication is that people are not mind readers and they often judge you by the way you behave in terms of communication.

We can classify sources of information into two categories.

• 1: Formal sources of information.

• 2: Informal sources of information

Open Ended

Can you think of some formal sources of information relating to your job (or any job)?

Formal sources of information could include:

• Computer systems (human resource, accounting, clients, inventory, purchasing)

• Staff records

• Accounting records

• Annual reports

• Long range planning records

• Company reports

• Business documents (letters, minutes of meetings)

Some external formal sources of information could include:

• Professional journals

• Books

• Surveys

• Industry or government reports

Open Ended

Can you think of some common informal sources of information in a workplace?

Informal sources of information could include:

• conversations with colleagues at lunch etc.

• information from friends

• information from other associates external to your company

Open Ended

What could be some problems if you rely on informal sources for your information about your job?

You should be careful with information you get from informal sources, as it may not be accurate.

Always check and compare informal information with formal sources of information.

Multiple Select

What is a charity?

• A special chair for kings

• An organisation that raises funds or goods for poor people

• an organisation that helps those in need

• A kind of company that has many stores

Poll

Your job is to coordinate a charity drive for a retirement village. Who could you seek information from?

• A supervisor or manager

• Colleagues

• The person in charge of the retirement village

Poll

What documents from last year’s event could you use to collect information for this event?

• Previous project agenda

• Flyers or brochures

• Promotional material

• Previous project documents