Adjustment Letters

Adjustment Letters

IMPROVEMENTS IN CUSTOMER SERVICE

I refer to your letter dated 27 February 2020 which you made several (1)____________ related to the functioning of our online registration facility, the (2)__________of space at the exhibition venue, the physical safety of the attendees, and the number of product leaflets. I (3)_____________ for your comments, which can help us improve our services in the future.

Our online facility was working slowly because of (4)_________________________________________ to that webpage just before the registration deadline, which caused the server to (5)________________. 

The hotel was (6)__________________________ for the large number of attendees due to the same situation: many visitors registering just before the deadline. These registrations caused the situation in which we booked a place which was (7)____________________ for a specialist exhibition rather than a large public event.

To state it simply, we were (8)____________ by the enthusiastic response from the public. This resulted in (9)_____________________ conditions because we had (10)____________ the space required and the security officers were very busy trying to control the visitor flow. 

As our resources were prepared for (11)_____________________________, we had also prepared a small number of information leaflets on the products, which should have been enough. Online copies of the leaflets are (12)_________________ at http://www.xint.com.ht/soundsystems2020/leaflets.htm.

For next year’s exhibition, we will prepare for a larger number of visitors. I hope you will come. I look forward to seeing you there.