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HMROOM Module 2

HMROOM Module 2

Assessment

Presentation

Specialty

University

Easy

Created by

JINKEE JIMENO

Used 2+ times

FREE Resource

86 Slides • 9 Questions

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HMROOM Module 2

Front Office Department

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Open Ended

Why does Front Office considered as the nerve center and face of the hotel?

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Multiple Choice

Guest contact the hotel for reservation

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Pre - arrival

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Arrival

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Stay

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Departure

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Post - Departure

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Multiple Choice

Stage when the guest stays in the hotel and experiences the hospitality of the hotel

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Pre-arrival

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Arrival

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Stay

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Departure

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Post-departure

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Multiple Choice

Feedback on the hotel’s services is sought from the guest

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Pre-arrival

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Arrival

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Stay

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Departure

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Post-departure

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Multiple Choice

Final point of contact of the guest and Guest check out

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Pre- arrival

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Arrival

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Stay

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Departure

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Post-departure

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Open Ended

What is your concept about the reservation system of the hotel?

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Open Ended

What is your perspective about Night Audit?

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Open Ended

How does the Front Office Manager uses Night Audit report in Controlling the FO Department?

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Open Ended

What is your input on this day discussion?

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HMROOM Module 2

Front Office Department

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