Tourism Module 1 Review

Tourism Module 1 Review

Tourism Products and Services

• Push and pull factors

• Tourism Goals and Stakeholders

• Customer wants, needs & expectations

Multiple Choice

Which of the following is NOT a role of the Government in tourism?

• Provide community integration

• Build and maintain roads to destination

• Create policies that encorage tourism growth

• Facilitate training for workers in Tourism

Multiple Choice

Which of the following is NOT a goal of tourism planning?

• Integrate the community

• Diverify tourism products

• Increase visitor satisfaction

• Improve the economy

Open Ended

Why is the customer Important?

Open Ended

How would you deal with a difficult customer?

Standards

• HAACP, ISO 14001 etc

• Government Licences

• Benchmarking

Multiple Choice

Which standard would ensure that Food in a restaurant is stored in the proper manner?

• CCP system

• HTTP Protocol

• HACCP System

• Environment management System

Multiple Choice

Which standard requires a structured Environmental Management system?

• ISO 34000

• ISO 14001

• ISO 9000

• ISO 15000

Open Ended

Which standard do you think is absolutely critical for tourism businesses?