Conflict Resolution Skills

Conflict Resolution Skills

Grade 12 - Life Orientation

Interpersonal Conflict

between people

Intrapersonal Conflict

with yourself

Multiple Choice

The following is an example of interpersonal conflict

Poll

How do you handle conflict?

• Badly

• Moderate

• Good

Ways to solve conflict

• Conflict avoidance - Mostly tries to ignore or sidestep the conflict, hoping it will resolve itself or disappear 

• Compromising - It is finding an acceptable resolution that will partly, but not entirely satisfy the concerns of all parties involved.

• Collaborating - It is finding a solution that entirely satisfies the concerns of all involved parties.

Multiple Select

The following is NOT conflict resolution:

• Avoidance

• Collaborating

• Being forceful

• Compromising