Effective Communication

Effective Communication

Stephanie Chavez

GDL Trainer

Objectives

• What is Effective Communication?

• Why is it important at work?

• How can Effective Communication be improved?

• What is 1 thing you will change to improve your communication skills?

Open Ended

What is Effective Communication?

Definitions

Communication is a two-way process. It involves both how we send and receive messages.

Effective communication is a process of exchanging ideas, thoughts, knowledge and information such that the purpose or intention is fulfilled in the best possible manner.

A presentation of views by the sender in a way best understood by the receiver.

How do we Communicate?

• Face to Face

• Email

• Calls

• Video Calls

• Text Messages

• TEAMS

Poll

Which way do you communicate the most?

• Face to Face

• Email

• Calls

• Video Calls

• Text Messages

Open Ended

Why is Effective Communication important in our work place?

Multiple Select

How can Effective Communication be improved? (Choose all that apply)

• Learn to Listen

• Understand Non-Verbal Communication

• Emotional Awareness and Management

• Questioning Skills

1: Learn to Listen

• It is easy to forget that communication is a 2 way street.

• We start doing more ‘broadcasting’, where we just issue a message, and fail to listen to the response.

• Most of the time we are not listening to the conversation, but thinking about what we plan to say next.

Learn to Listen

• Learning to listen means not only paying attention to the words being spoken but also how they are being spoken and the non-verbal messages sent with them.

• Good listeners use the techniques of clarification and reflection to confirm what the other person has said and avoid any confusion.

2: Understanding Non-Verbal Communication

• About 80% of the message is communicated non-verbally

• It is important to consider and understand non-verbal communication especially when it is absent or reduced. For example an email or phone call.

Multiple Select

Non Verbal Communication Includes: (Choose all that apply)

• Body Movement

• Tone of Voice

• Eye Contact

• Posture

• Facial Expression

3: Emotional Management

• At work it is easy to think that everything should be logical, and that emotion has no place. However, we are human and therefore messy and emotional.

• We need to remember that everyone is going through personal stuff and using Emotional Intelligence can be key to successful communication.

Open Ended

What is your definition of Emotional Intelligence?

4: Questioning Skills

• Questioning is an important skill to have to ensure that you have understood someone’s message correctly.

• Those with good questioning skills are often also seen as very good listeners.

• Questioning helps you understand a situation rather than just assuming what happened.

Open Ended

What is 1 thing you are going to change to improve your communication skills.

Sources

• https://www.skillsyouneed.com/ips/improving-communication.html

• https://theinvestorsbook.com/effective-communication.html