Managing Tours

Managing Tours

by:

Ivy Charisse T. Pagulayan, MSHM

Tourism Chairperson

TYPES AND FORMS

• DOMESTIC TRIP– refers to the travel between leaving the place of residence and returning from a destination in the country of residence.

TYPES AND FORMS

• INBOUND TRIP – corresponds to the travel between arriving in a country and leaving.

TYPES AND FORMS

• OUTBOUND TRIP – refers to the travel between leaving a place of residence and returning from a destination outside the country of residence.

Types of Domestic Travelers in the Philippines

• Interregional – from one region to another region

• Intraregional – from one province to another province within the same region

• Local – from one municipality/city to another municipality/city within the same province

Multiple Choice

From CAR to NCR

• Interregional

• Intraregional

• Local

Multiple Choice

From Imus to Dasmarinas

• Interregional

• Intraregional

• Local

Multiple Choice

From Cagayan Valley to Bicol

• Interregional

• Intraregional

• Local

Multiple Choice

From Tarlac to Zambales

• Interregional

• Intraregional

• Local

Multiple Choice

From Malolos to Marilao

• Interregional

• Intraregional

• Local

Tour Guide Roles

Duties and Responsibilities

Poll

He stimulates the exchange of knowledge to the tourists

• Leader

• Educator

• Public Relations Representative

• Host

• Conduit

Poll

Leadership as the most important aspect of a guide’s responsibilities

• Leader

• Educator

• Public Relations Representative

• Host

• Conduit

Poll

He have many roles being a companion, mediator or entertainer

• Leader

• Educator

• Public Relations Representative

• Host

• Conduit

Poll

He is called as an ambassador

• Leader

• Educator

• Public Relations Representative

• Host

• Conduit

PRE TOUR

• Find out what tours have been assigned to you

• Research the tour if it is unfamiliar

• Study your assignment, guests’ profiles, arrival schedule, hotel bookings, etc.

• Review itinerary

• Know the vehicle to be used, plate number, coach captain’s name and contact number etc.

ON-TOUR

• Self-preparation and readiness to meet the tourists should arrive at the pick-up area or tour site at least one hour ahead of the ETA of guests

• Make sure you have the complete names of guests

• Check your transport amenities

• Meet and greet the group

• Request everyone to settle in and do the head count

ON-TOUR

• Remind the guests of the do’s and don’ts of the tour, the regulations in the place visited, stop-overs including time allotment, etc

• Announce inclusions of the tour and what to expect

• Deliver your spiel and/or commentary

• End your day by announcing the next day’s itinerary/ program and give proper instructions

POST TOUR

• Prepare  tour guide’s report

• Accomplish financial report with receipts, vouchers, and others

• Lastly, thank the travel/ tour agency for the opportunity given to you

BUILDING RELATIONSHIP

Relationship and Rapport

Relationship

• The mutual dealings, connections, or feelings that exist between two parties, countries, people, etc.

Rapport

• basis of any good connection and how to shape strength, deepness and confidence in their relation with visitors

Eye Contact

Engaging the audience

Tone of voice

Good Sense of Leadership

Crisis Management

Accurate Facts

Poll

DO's of Building Rapport

• Make eye contact

• Smile

• Speak too softly

• Appear to beg

• Self confidence

Poll

DONT's of Building Rapport

• Sincere greeting & handshake

• Ignore tourists

• Be shy

• Rude to tourist

• Use the person’s name

Working with hotels, airlines, cruise lines, travel agencies, and other suppliers

• FLIGHT ATTENDANTS

• DRIVERS

• Travel agents, visitor information, hotel and restaurant employees

• STEP-ON GUIDES

• COMPANIES

• TOURISTS/ CLIENTS