ITOM Topic 4

ITOM Topic 4

Helpdesk

Poll

as a BIT student would you accept offer as a helpdesk team when u graduated

• YES

• NO

• Maybe

Multiple Select

Do YOU think Tier 1 and Tier 2 helpdesk team consider as Frontliners?

• Yes

• No

Poll

you have learned that there is a MULTI-TIERED APPROACH of the helpdesk. Tier 1 involved basic level of customer support-customer service. FAQ or a knowledge base. As a customer which of the following approach that YOU PREFER

• FAQ

• Incident report/case

• manual/guide

• live chat

• chat bot

Poll

"fix employee personal notebook or laptop that used for work"

Do YOU AGREE that the above role is the Helpdesk role

• YES

• NO

Poll

Due to Covid19 Pandemic do YOU think that contract can be fully online?

• Yes

• No

Open Ended

Based on YOUR or YOUR parent past experience as a client/customer to any Service Provider which Stage of the Incident Process that normally you think is problematic? state why

Open Ended

Due to Covid19 Pandemic do YOU think that today's Helpdesk should be FULLY VIRTUALLY? State your reason