Art of Communication

Draw

Why is communication very important?

Poll

Do you believe in the saying "Action speaks louder than voice?"

• YES

• NO

• MAYBE

Art of Communication

Prepared by:

Ms. Ivy Charisse T. Pagulayan, MSHM

Tourism Chairperson

Communication in tour guiding is ….

• To inform

• To remind

• To advise

• To evaluate your service

Communication in tour guiding is ….

• To avoid confusion and misunderstanding

• To promote and to persuade

• To build relationships

Public Speaking Tips for Tour Guides

• TIP 1: WITH THE FACTS

• TIP 2: CLARITY

• TIP 3: SHARE YOUR PASSION

• TIP 4: PEOPLE PERSON

• TIP 5: STRUCTURE

Storytelling

• Start with a hook, end with a zinger

• Be brief

• Know your audience

• Know your material

• Pick a storytelling theme & goal

Storytelling

• Be interactive

• Listen

• Use Emotion

• Get visual

Tour Commentary

is a narrative used by a tour guide to describe a site and provide information about various aspects of a country to tourists while on a tour.

Multiple Choice

Tour Commentary: First Step

• The Closing

• The Introduction

• The Briefing

• The Presentation

Multiple Choice

Tour Commentary: Second Step

• The Closing

• The Introduction

• The Briefing

• The Presentation

Multiple Choice

Tour Commentary: Third Step

• The Closing

• The Introduction

• The Briefing

• The Presentation

Multiple Choice

Tour Commentary: Fourth Step

• The Closing

• The Introduction

• The Briefing

• The Presentation

Managing Group Behavior

Group, Business, Incentives, Senior Citizens and Families

Multiple Choice

A tour leader must exceed the client’s expectations

Multiple Choice

A tour leader must be firm when facing disruptive behavior

Multiple Choice

Children age four (4) and older

Multiple Choice

A tour leader must exercise leadership

Multiple Choice

the interpretations should be directed toward the adults, with consideration for their needs to care for their children

Multiple Choice

These people visit an area primarily for pleasure

Multiple Choice

A tour leader must encourage client ‘Adulthood’

Recreational Activities in Tourism

• Nature and Ecotourism Sites

• Scuba Diving

• Festivals and Events 

• Beach Resorts 

• Golf Courses 

Recreational Activities in Tourism

• Cruise

• Hiking/Trekking

• Urban Attractions 

• Yachting & Marinas