Topic 3, Part 2: Communicate Targets to Key Personnel

Topic 3, Part 2: Communicate Targets to Key Personnel

Communicate Targets to Personnel and Key Stakeholders

Targets are easier to achieve when all participants are aware of them and are working to achieve them. Once a target has been set, it is important to ensure that everyone responsible for its achievement clearly understands what is required of them. It is also important that management and other stakeholders are aware of the target so that they can also support its achievement.

Cascade Targets

Cascading targets involve breaking down an overall target to a work group or individual level.

ascading targets helps individuals to take ownership of their target. Measuring performance against targets at lower levels helps to identify areas of strength and weakness, and helps to develop an improvement strategy when required.

Open Ended

What does cascading targets mean?

Build in Review Processes

Cascaded targets and routine measurement will only motivate people if they are regularly receiving feedback on their performance.

You should seek supervisor or manager approval of your target to ensure it is consistent with organisational goals.

It is also important that you seek approval to cascade targets and indicate how you propose to provide feedback.

Regular Forums

Regular meetings allow sharing of feedback on performance.

Make sure that the meeting is appropriate to the target; for example, if it is a work group target, a team meeting might be an appropriate forum to present regular feedback.

Multiple Choice

What is a forum?

• I wasn't paying attention!

• A document that is filled out to explain your ideas to other people more clearly

• A meeting where ideas and views on a particular issue can be exchanged

Management Support

Management support for a target can help to achieve the goal. Encouraging managers to follow a procedure can set a positive example to the rest of the team.

Visual Reporting

It is important to report performance in a way that it is easily understood.

If possible, summarise the key performance aspects in one page or less, perhaps attaching supporting detail.

Clear, simple presentation of data makes it much more likely that people will read it and take appropriate action.

Multiple Select

Clear and simple presentation of data is easier for people to understand?

• No

• Yes

• What, teacher?