Unit 5 Comm1001

Unit 5 Comm1001

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Emotions & Emotional Intelligence 

• 5 elements related to emotions to consider:

• Physiological factors (e.g. heart rate increase)

• Nonverbal Reactions (e.g. facial expressions)

• Cognitive Interpretations (e.g. think self-talk)

• Reappraisal (e.g. re-thinking)

• Verbal Expression (e.g. talking).

Emotional Intelligence

The ability to understand and manage one’s own emotions and be sensitive to other’s feelings

Guidelines for Expressing Emotions

• Recognize your feelings

• Emotional vocabulary

• Express multiple feelings

• Where & When to Express

• Accept responsibility

• Consider Communication Channel

Managing Difficult Emotions - Terms

• Facilitative emotions: Emotions that contribute to effective functioning"

• Debilitative emotions: Emotions that prevent a person from functioning effectively 

• Rumination: Dwelling persistently on negative thoughts that, in turn, intensify negative feelings

• Self-talk

• null

• 
  

Multiple Choice

Emotional Intelligence is the ability to understand and manage one's own emotions and be sensitive to other's feelings

• true

• false

Poll

How would you rate your emotional intelligence?

• I have great EI

• I could learn more in this area

• I'm so so

• I'm pretty good

Multiple Select

Check in the list below which of these choices belong to the 5 elements related to emotions:

• verbal expression

• emotional vocabulary

• physiological factors

• communication channel

Multiple Choice

Part of expressing your feelings is to recognize your feelings. Which below is not a guideline for expressing emotions in the text

• Not all feelings require action

• step back and rethink a situation

• pay attention to your body

• correctly label your emotions

Multiple Choice

rumination is...

• accepting responsibility for your feelings

• monitoring your emotional reactions

• dwelling persistently on negative thoughts

• dwelling persistently on the positive

Multiple Choice

The textbook outlines 4 ways to minimize debilitative emotions. Which one is not of the 4?

• record your self-talk

• note the activating event

• monitor your emotional reactions

• use emotional intelligence

Multiple Choice

Emotions that contribute to effective functioning is called...

• facilitative emotions

• rumination

• self-talk

• debilitative emotions

Multiple Choice

Which one is NOT an example of a communication channel for expressing your emotions ?

• email

• face to face

• writing in your diary

• texting

Multiple Choice

An example of a cognitive interpretation is...

• tone of voice

• body language

• expressing feelings

• self-talk

4 ways to minimize debilitative emotions

• monitior your emotional reactions

• note the activating event(s)

• record your self-talk

• reappraise your irrational beliefs

Communication Climates Definition

the emotional tone of a relationship between two or more individuals

Disconfirming messages = messages that express a lack of respect. 7 types

• Impervious Responses - doesn’t acknowledge the other person’s message

• Interrupting

• Irrelevant Responses - an unrelated comment

• Tangential Responses - shift to a different topic

• Impersonal Responses - ex. clichés

• Ambiguous Responses - being deliberately vague

• Incongruous Responses - two contradictory messages, one is nonverbal

How to Respond Nondefensively to Feedback

• get more specifics so you are clear on what the person wants you to do differently 

• Paraphrase the speakers ideas

• Ask about what the consequences are for your behaviour. 

• Ask if anything else is wrong

• If you can't ask for specifics try and guess

• 
  

• 
  

Multiple Choice

Which is NOT a way to minimize debilitative emotions?

• Reappraise your irrational beliefs

• Record your emotional reactions

• Note the activating event(s)

• Monitor your emotional reactions

Multiple Choice

Communication climates are the emotional tone of workplace relationships

• true

• false

Multiple Choice

Have you ever become defensive when someone has given you feedback?

• yes

• no

Multiple Choice

"We've all got problems" is considered which type of disconfirming message?

• impersonal

• irrelevant

• interrupting

• impervious

Multiple Choice

Which disconfirming message is where one person doesn’t acknowledge the other person’s message?

• incongruous

• impervious

• tangential

• ambiguous

Multiple Choice

Responding nondefensively to feedback involves...

• criticizing the other person for their feedback

• expressing empathy

• processing your emotions

• asking for clarification

Conflict Definition

an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals

Conflict Style

• Avoiding: lose-lose 

• Accommodating: win-lose 

• Competing: win-lose 

• Collaborating: win-win

Collaborative Problem Solving

• Identify Your Problem and Unmet Need

• Make a Date

• Describe Your Problem and Needs

• Consider Your Partner’s Point of View

• Negotiate a Solution

• Follow Up the Solution

Poll

Conflict should be avoided at all costs

• 1 strongly agree

• 2 agree

• 3 neutral

• 4 disagree

• 5 strongly disagree

Poll

What is your main conflict style?

• Avoiding

• Accommodating

• Competing

• Collaborating

Multiple Select

Select each below that is step for collaborative problem solving

• Negotiate a Solution

• Follow Up the Solution

• Ask what the consequences are for your behaviour

• Make a Date

Multiple Choice

"Either we do it my way, or we stop running together.”

Which conflict style is this?

• collaborating

• compromising

• avoiding

• competing

Multiple Choice

Both parties brainstorming ways they can both be happy with a solution is which conflict type?

• collaborating

• compromising

• competing

• accommodating

Multiple Choice

If someone says “Let’s forget it,” and stops having contact with the other person, this is an example of which conflict style?

• competing

• accommodating

• avoiding

• compromising

REMINDERS

• July 25 @ 11:55pm

• 1) Unit 6 quiz closes

• 2) Simulation Role Play Due