Unit 9 - Communication

Unit 9 Communication

Multiple Choice

What is the best method of communication if you want workers to discuss a new business plan?

• staff meeting
• telephone call
• letter
• noticeboard

Multiple Choice

What is the best method of communication if you want to inform a worker of a discipline warning

• staff meeting
• telephone call
• letter
• noticeboard

Multiple Choice

The term ‘grapevine’ in communication refers to:

• the formal communication net in a business

• the sending of emails to as many people at the same time

• the passing of company messages informally between people

• the way messages are sent from managers to staff in a firm.

Multiple Choice

One of the advantages of written communication is that:

• there is always feedback

• it allows the message sender to check it has been understood

• the permanent record allows it to be looked at and checked

• letters are always a quick method of sending a message.

Multiple Choice

Each of the following are examples of written communication media except:

• notice about holiday dates
• letter of resignation
• TV advertisement
• business report on marketing

Multiple Choice

One of the advantages of verbal communication is that:

• there will be a permanent record of the meeting
• there is an opportunity for immediate feedback.
• it makes sure that everyone has fully understood the message

Multiple Choice

All of the following are important for effective communication except:

• a clear message that can be understood
• there should be feedback from the receiver.
• the telephone system should be in good working order

Multiple Choice

One example of poor external communication is:

• a misunderstood message from a customer
• when a worker fails to follow a safety instruction
• when managers do not receive a message about a machine fault
• when managers fail to tell workers about new overtime pay

Multiple Choice

Two-way communication is often more effective than one-way communication because:

• it is likely to be quicker
• there is an opportunity to confirm or discuss the message
• more than one person will receive the message
• more than one way of sending the message is used

Multiple Choice

All of the following are methods (media) of internal communication within a business except:

• telephone call to a customer
• letter to a worker about low attendance rates
• memo to a supervisor
• notice on the staff restroom noticeboard.

Multiple Choice

The best definition of effective communication is:

• when the message is loud enough for everyone to hear it
• when the message has been written clearly for the receiver
• when the message has been received by the right person
• when the receiver shows that the message has been received