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Unit 9 - Communication

Unit 9 - Communication

Assessment

Presentation

Business, Education

9th - 10th Grade

Medium

Created by

Trevor-Lee Atkins

Used 3+ times

FREE Resource

12 Slides • 11 Questions

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Unit 9 Communication

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13

Multiple Choice

What is the best method of communication if you want workers to discuss a new business plan?
1
staff meeting
2
telephone call
3
letter
4
noticeboard

14

Multiple Choice

What is the best method of communication if you want to inform a worker of a discipline warning
1
staff meeting
2
telephone call
3
letter
4
noticeboard

15

Multiple Choice

The term ‘grapevine’ in communication refers to:

1

the formal communication net in a business

2

the sending of emails to as many people at the same time

3

the passing of company messages informally between people

4

the way messages are sent from managers to staff in a firm.

16

Multiple Choice

One of the advantages of written communication is that:

1

there is always feedback

2

it allows the message sender to check it has been understood

3

the permanent record allows it to be looked at and checked

4

letters are always a quick method of sending a message.

17

Multiple Choice

Each of the following are examples of written communication media except:
1
notice about holiday dates
2
letter of resignation
3
TV advertisement
4
business report on marketing

18

Multiple Choice

One of the advantages of verbal communication is that:
1
there will be a permanent record of the meeting
2
there is an opportunity for immediate feedback.
3
it makes sure that everyone has fully understood the message

19

Multiple Choice

All of the following are important for effective communication except:
1
a clear message that can be understood
2
there should be feedback from the receiver.
3
the telephone system should be in good working order

20

Multiple Choice

One example of poor external communication is:
1
a misunderstood message from a customer
2
when a worker fails to follow a safety instruction
3
when managers do not receive a message about a machine fault
4
when managers fail to tell workers about new overtime pay

21

Multiple Choice

Two-way communication is often more effective than one-way communication because:
1
it is likely to be quicker
2
there is an opportunity to confirm or discuss the message
3
more than one person will receive the message
4
more than one way of sending the message is used

22

Multiple Choice

All of the following are methods (media) of internal communication within a business except:
1
telephone call to a customer
2
letter to a worker about low attendance rates
3
memo to a supervisor
4
notice on the staff restroom noticeboard.

23

Multiple Choice

The best definition of effective communication is:
1
when the message is loud enough for everyone to hear it
2
when the message has been written clearly for the receiver
3
when the message has been received by the right person
4
when the receiver shows that the message has been received

Unit 9 Communication

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