Form 4 Listening Unit 3b

Form 4 Listening Unit 3b

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Today, you will listen to an interview with a mystery shopper. What is a mystery shopper? Apakah itu mystery shopper?

Mystery Shopping adalah keadaan di mana syarikat-syarikat mengupah orang awam untuk laksanakan 'lakonan' bagi senario tertentu bertujuan untuk mengetahui prestasi dan perkhidmatan yang diberikan kepada pelanggan oleh pekerja kedai mereka.

Mystery Shopping biasanya dilakukan oleh syarikat-syarikat besar sama ada untuk tujuan penambahbaikan perkhidmatan atau terdapat sebarang aduan berkaitan perkhidmatan yang diberikan. 

Listen to the interview and answer the questions

Dengar temuramah dan jawab soalan

You will hear a radio interview with Nigel Eastman, a mystery shopper. The interview is in three parts. Listen and answer the questions for each part. Choose a, b or c.

Part 2

Part 3

Part 4

Multiple Choice

Play the audio and answer the question

What kind of businesses use mystery shoppers?

• any business that has customers

• only businesses that sell products

• any business that has a problem with its staff

Multiple Choice

Play the audio and answer the question

What should you do if you want to become a mystery shopper?

• write emails to businesses

• register on a website

• attend a business and customer service course

Multiple Choice

Play the audio and answer the question

What is true about the job of a mystery shopper?

• it's a full time job

• it's a part time job for people who can work a few hours during the week

• you can work at weekend only

Multiple Choice

Play the audio and answer the question

How long does a typical job take?

• about half an hour or 30 minutes

• a few hours

Multiple Choice

Play the audio and answer the question

What happens to the things mystery shoppers buy?

• mystery shoppers can keep them, but they have to pay for them

• companies give you the money for them and you can keep them

• They have to give them back to the companies

Multiple Choice

Play the audio and answer the question

How did the waitress find out Nigel was a mystery shopper?

• she asked his wife

• she used to be a mystery shopper too

• his wife said it by accident