BSBPEF201 Topic 3 Review

BSBPEF201 Topic 3 Review

by Barney Sinclair

Open Ended

What are some examples of effective communication skills?

​Examples of effective communication include:

• ​speak clearly and choose words carefully

• ​avoid jargon

• ​explain thoughts, concerns and ideas in positive terms

• ​be concise

• ​allow time for your supervisor to respond and ask questions

• ​ask for feedback

Poll

Are you good at active listening?

• Yes

• No

Open Ended

What does active listening include?

​Active listening includes:

• ​use eye contact

• ​stop talking

• ​listen

• ​consider (think carefully)

• ​paraphrase to show understanding

Poll

Which of these do you need to improve for active listening?

• using eye contact

• stopping talking

• listening more carefully

• consider (think carefully before replying)

• paraphrasing to show understanding

Open Ended

Why is self assessment important?

​Self-assessment is a useful tool to improve how you communicate

• ​ask yourself questions

• ​try to be objective (take emotion out of it)

• ​seek feedback from others

Poll

What is better? A growth mindset or a fixed mindset?

• Growth

• Fixed

​A person with a growth mindset will ask these questions when self-assessing:

• ​What can I learn from this?

• ​How can I improve my communication skills?

• ​How can I manage the person or situation better next time?

Open Ended

What might a person with a growth mindset believe?

​Adopt a growth mindset. Believe that:

• ​skills can be developed

• ​brains and talent are only the starting point

• ​positive and negative feedback provide opportunities to keep learning