KC Review

Multiple Choice

The customer wanted a refund for her Amazon order, but she no longer has her original method of payment. We can ask for a PayPal account instead.

• TRUE

• FALSE

Multiple Choice

A Walmart customer contacted us as she bought a Thrasio product but did not get her 10% employee discount. What will be your response to this?

• Process a refund for the 10% discount as requested.

• Raised to #marketplace-walmart Slack channel to ask for approval.

• Advised to contact their own Walmart Customer Service.

• Inform that Walmart employee discounts do not apply to third party sellers.

Multiple Choice

You are working on a Buyer Message from a UK marketplace but need to consult the COA for resolution. Which Slack channel below will raise it?

• Brand Channel

• DTC Brand Channel

• #international-pan-eu

• #international-uk-ca

Multiple Choice

We have a physical store and would like to expand our business online. We wanted to buy your product Wholesale to be sold in our online store. What will be your response to this?

• We are only working with customers who are selling our products in a physical store.

• We are only working with customers who are selling our products both in a physical and online store.

• We are only working with customers who are selling our products on Amazon.

• We are only working with customers who are selling our products on eBay.

Multiple Choice

A customer purchases a product on our website, and now she wants a refund, but she no longer have access to her debit card nor has a Paypal account. What is her option to receive her refund?

• Check

• Venmo

• Amazon Gift Card

• Apple Pay

I'm ready to take KC 50.

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