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Presentation
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Life Skills
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12th Grade
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Practice Problem
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Easy
Joshua Rampasard
Used 13+ times
FREE Resource
5 Slides • 9 Questions
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Poll
Yuri Rostov likes to be the first to know what’s going on in the office. One of the reasons
he is so well informed is that he looks through the papers on other employee’s desks.
5
Poll
Yuri Rostov likes to be the first to know what’s going on in the office. One of the reasons
he is so well informed is that he looks through the papers on other employee’s desks.
6
Poll
Yuri Rostov likes to be the first to know what’s going on in the office. One of the reasons
he is so well informed is that he looks through the papers on other employee’s desks.
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Poll
To improve customer service quality, employee’s telephone calls are monitored.
Monitoring is random and employees do not know when a quality manager is listening to a call.
Customer service representative Emilio Alvarez made a personal phone call while Monique Burton
was monitoring the line. During the call, Emilio made plans for his weekend activities.
9
Poll
To improve customer service quality, employee’s telephone calls are monitored.
Monitoring is random and employees do not know when a quality manager is listening to a call.
Customer service representative Emilio Alvarez made a personal phone call while Monique Burton
was monitoring the line. During the call, Emilio made plans for his weekend activities.
10
Poll
To improve customer service quality, employee’s telephone calls are monitored.
Monitoring is random and employees do not know when a quality manager is listening to a call.
Customer service representative Emilio Alvarez made a personal phone call while Monique Burton
was monitoring the line. During the call, Emilio made plans for his weekend activities.
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12
Poll
Lu Chang used his office computer to prepare his résumé and some cover letters. Lu
worked on these documents after hours and provided his own paper for printing. He later learned
that his supervisor knew about his job search. The supervisor, Lori Shoaf, found the computer files
while looking for a report that Lu had prepared.
13
Poll
Lu Chang used his office computer to prepare his résumé and some cover letters. Lu
worked on these documents after hours and provided his own paper for printing. He later learned
that his supervisor knew about his job search. The supervisor, Lori Shoaf, found the computer files
while looking for a report that Lu had prepared.
14
Poll
Lu Chang used his office computer to prepare his résumé and some cover letters. Lu
worked on these documents after hours and provided his own paper for printing. He later learned
that his supervisor knew about his job search. The supervisor, Lori Shoaf, found the computer files
while looking for a report that Lu had prepared.
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