Are you listening?

Ethics presentation

Are you listening?

​Josh R.

​Julissa C.

​Jesus G.

​What is Ethics?

1. ​Ethics is a practice that determines what is right, wrong, and appropriate in the workplace.

2. ​The purpose of business ethics is to ensure a consistent moral attitude within the company.

3. ​It helps to ensure everyone is treated with respect, fairness and honesty.

SITUATION 1

​JOSH

Poll

Yuri Rostov likes to be the first to know what’s going on in the office. One of the reasons

he is so well informed is that he looks through the papers on other employee’s desks.

• Yes

• No

Poll

Yuri Rostov likes to be the first to know what’s going on in the office. One of the reasons

he is so well informed is that he looks through the papers on other employee’s desks.

• Yes

• No

Poll

Yuri Rostov likes to be the first to know what’s going on in the office. One of the reasons

he is so well informed is that he looks through the papers on other employee’s desks.

• Yuri Rostov

• All employees

SITUATION 2

​JESUS

Poll

To improve customer service quality, employee’s telephone calls are monitored.

Monitoring is random and employees do not know when a quality manager is listening to a call.

Customer service representative Emilio Alvarez made a personal phone call while Monique Burton

was monitoring the line. During the call, Emilio made plans for his weekend activities.

• YES

• NO

Poll

To improve customer service quality, employee’s telephone calls are monitored.

Monitoring is random and employees do not know when a quality manager is listening to a call.

Customer service representative Emilio Alvarez made a personal phone call while Monique Burton

was monitoring the line. During the call, Emilio made plans for his weekend activities.

• YES

• NO

Poll

To improve customer service quality, employee’s telephone calls are monitored.

Monitoring is random and employees do not know when a quality manager is listening to a call.

Customer service representative Emilio Alvarez made a personal phone call while Monique Burton

was monitoring the line. During the call, Emilio made plans for his weekend activities.

• EMILIO ALVAREZ

• MONIQUE BURTON

SITUATION 3

​JULISSA

Poll

Lu Chang used his office computer to prepare his résumé and some cover letters. Lu

worked on these documents after hours and provided his own paper for printing. He later learned

that his supervisor knew about his job search. The supervisor, Lori Shoaf, found the computer files

while looking for a report that Lu had prepared.

• YES

• NO

Poll

Lu Chang used his office computer to prepare his résumé and some cover letters. Lu

worked on these documents after hours and provided his own paper for printing. He later learned

that his supervisor knew about his job search. The supervisor, Lori Shoaf, found the computer files

while looking for a report that Lu had prepared.

• YES

• NO

Poll

Lu Chang used his office computer to prepare his résumé and some cover letters. Lu

worked on these documents after hours and provided his own paper for printing. He later learned

that his supervisor knew about his job search. The supervisor, Lori Shoaf, found the computer files

while looking for a report that Lu had prepared.

• Lu Chang

• Lori Shoaf