ROOT CAUSE ANALYSIS

Multiple Choice

WHAT IS THE GOAL OF A ROOT CAUSE ANALYSIS

• To save cost.

• To comply with Kementerian Kesihatan Malaysia's guidelines

• To identify and change factors within the healthcare system to protect patients.

• To satisfy patients

Multiple Choice

It is important that members of the RCA Team:

• Must include people from the case being reviewed

• Are from different levels of expertise but understand the situation in the organisation

• Must be the top management of the organisation.

• Must be an auditor from another compan

Multiple Choice

What is Step 1 of the Risk Cause Analysis process?

• Identify the parties involved

• Inform the CEO

• Issue internal memo to all employees

• Identify the problem

Multiple Choice

Is step 2 of RCA relating to identifying causes of the problems?

• YES

• NO

Multiple Choice

What are the most common Categories of Problems in RCA?

• PEOPLE, METHODS

• MATERIAL, EQUIPMENT

• ENVIRONMENT

• ALL OF THE ABOVE

Multiple Choice

Step 3 : Identifying Possible Causes.

• Refer to Google

• Asking "so what?" and "why" questions to uncover answers to the problem.

• Refer to past incidents

• To report to JCI

Multiple Choice

Step 4: In Determining Root Cause we have to:

1) Consider why the causal factor exist

2) Know what the real reasons are for the problem

• FALSE

• TRUE

Multiple Choice

What is step 5 (final step) in the RCA process

• Recommend and implement solutions

• Report to CEO and wait for instructions

• File report with Human Resourse department

• Report to Kementerian Kesihatan Malaysia