MODULE IN TLE 9 (Specialization – Computer System Servicing)

MODULE IN TLE 9 (Specialization – Computer System Servicing)

First Grading / Week 2 / Day 1

Objective: Discuss process improvement procedures in relative to workplace assignment​

Multiple Choice

Quality is the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

• TRUE

• FALSE

​Quality Improvement

​In technical usage, quality can have two meanings:

​

1. the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

​

2. a product or service free of deficiencies

​Quality Improvement

The quality of a product or service refers to the perception of the degree to which the product or service meets the customer's expectations. Quality has no specific meaning unless related to a specific function and/or object. Quality is a perceptual, conditional and somewhat subjective attribute.

Multiple Choice

The following are the attributes in Operation Management

• Quality

• Dependability

• Speed

• Flexibility

• All of the above

​The dimensions of quality refer to the attributes that quality achieves in Operations Management:

​Quality <-> Dependability <-> Speed <-> Flexibility <-> Cost

​

​• Quality supports dependability • Dependability supports Speed • Speed supports Flexibility • Flexibility supports Cost.

​The dimensions of quality refer to the attributes that quality achieves in Operations Management:

In the manufacturing industry it is commonly stated that “Quality drives productivity.” Improved productivity is a source of greater revenues, employment opportunities and technological advances.

Multiple Choice

Improved productivity is a source of greater revenues, employment opportunities and technological advances.

• TRUE

• FALSE

​​Quality Improvement Processes

The six-step PROFIT model

​​P = Problem definition.

R = Root cause identification and analysis.

O = Optimal solution based on root cause(s).

F = Finalize how the corrective action will be implemented.

I = Implement the plan.

T = Track the effectiveness of the implementation and verify that the desired results are met

Multiple Choice

The PROFIT models can be used for problem solving as well as for continuous quality improvement. If the desired results are not met in PROFIT model, the cycle is repeated.

• TRUE

• FALSE

Multiple Choice

The key to successful problem resolution is the ability to identify the problem, use the appropriate tools based on the nature of the problem, and communicate the solution quickly to others.

• TRUE

• FALSE

Multiple Choice

The following are the Quality Tools:

• Flowchart

• Pareto Diagram

• Check Sheet

• Cause and Effect Diagram

• All of the above

​Quality Tools

​1. C H A O W R T S F L

​

​It describe a process in as much detail as possible by graphically displaying the steps in proper sequence.

​Quality Tools

​1. FLOWCHARTS

​​Flowcharts describe a process in as much detail as possible by graphically displaying the steps in proper sequence.

​A good flowchart should show all process steps under analysis by the quality improvement team, identify critical process points for control, suggest areas for further improvement, and help explain and solve a problem.

​Quality Tools

2. C C H E K S T S H E E

​

​help organize data by category. They show how many times each particular value occurs, and their information is increasingly helpful as more data are collected. More than 50 observations should be available to be charted for this tool to be really useful.

​Quality Tools

3. E P A R T O G R A M S D I A

​A _______puts data in a hierarchical order which allows the most significant problems to be corrected first. This analysis technique is used primarily to identify and evaluate nonconformities, although it can summarize all types of data. It is perhaps the diagram most often used in management presentations.

​Quality Tools

4. C S A U E A D N E C T F F E DIAGRAMS

​

​This diagram is sometimes called an Ishikawa diagram after its inventor. It is also known as a fish bone diagram because of its shape. It describes a relationship between variables. The undesirable outcome is shown as effect, and related causes are shown leading to, the said effect.

​Quality Tools

5. G R A M S H I S T O

​The ______ plots data in a frequency distribution table. What distinguishes the histogram from a check sheet is that its data are grouped into rows so that the identity of individual values is lost. Commonly used to present quality improvement data, histograms work best with small amounts of data that vary considerably.

​Quality Tools

6. C A T T S E R D R A M S I A G

​It shows how two variables are related and is thus used to test for cause and effect relationships.

Multiple Choice

Which quality tool puts data in a hierarchical order which allows the most significant problems to be corrected first. it also used primarily to identify and evaluate nonconformities,

• FLOWCHART

• PARETO DIAGRAM

• CAUSE AND EFFECT DIAGRAM

• HISTOGRAM

Multiple Choice

Which quality tool helps organize data by category. It shows how many times each particular value occurs, and their information is increasingly helpful as more data are collected.

• FLOWCHART

• PARETO DIAGRAM

• CHECK SHEE

• HISTOGRAM

Multiple Choice

Scatter Diagram describes a process in as much detail as possible by graphically displaying the steps in proper sequence.

• TRUE

• FALSE

Multiple Choice

The Pareto diagram is sometimes called an Ishikawa diagram after its inventor. It is also known as a fish bone diagram because of its shape.

• TRUE

• FALSE