CHAPTER 9: MANAGING COMMUNICATION & INFORMATION

Chapter 9:
MANAGING COMMUNICATION & INFORMATION

by Kerabu Kesuma

Multiple Choice

Everything a manager does involves communication.

• TRUE

• FALSE

Multiple Choice

Communication is the process to transfer understanding and meaning from one person to another.

• TRUE

• FALSE

Multiple Choice

In order to be sent, a message needs to be decoded.

• TRUE

• FALSE

Multiple Choice

The communication process begins with a thought or purpose.

• TRUE

• FALSE

Multiple Choice

Feedback is a response that confirms a message.

• TRUE

• FALSE

Multiple Choice

Encoding is the process when sender initiates a message.

• TRUE

• FALSE

Multiple Choice

Reading is an example of encoding in communication process.

• TRUE

• FALSE

Multiple Choice

A channel is an actual physical product.

• TRUE

• FALSE

Multiple Choice

Nonverbal communication is a minor part of the communication that takes place during a conversation.

• TRUE

• FALSE

Multiple Choice

Verbal intonation is a form of verbal communication.

• TRUE

• FALSE

Multiple Choice

One advantage of a written communication is that it provides a record of the information.

• TRUE

• FALSE

Multiple Choice

Nonverbal communication is an important part of active learning.

• TRUE

• FALSE

Multiple Choice

Grapevine is an official channel of communication.

• TRUE

• FALSE

Multiple Choice

One disadvantage of verbal communication is that it is hard to get feedback.

• TRUE

• FALSE

Multiple Choice

The advantage of written communication is that, it does not have a built-in feedback mechanism.

• TRUE

• FALSE

Multiple Choice

Written communications include memos, letters, e-mails, and other forms of digital communications, organizational periodicals, or any other that transmit written words or symbols.

• TRUE

• FALSE

Multiple Choice

Verbal intonation refers to how loud the speaker speaks.

• TRUE

• FALSE

Multiple Choice

Jargon has no place in effective communication.

• TRUE

• FALSE

Multiple Choice

An example of filtering is telling your boss what he or she wants to hear.

• TRUE

• FALSE

Multiple Choice

Filtering is a type of language that is used in a particular context and may not be well understood by the audience.

• TRUE

• FALSE

Multiple Choice

Emotions can cause a single message to be interpreted in two different ways.

• TRUE

• FALSE

Multiple Choice

Language that is acceptable for one audience can be a barrier to effective communication for another audience.

• TRUE

• FALSE

Multiple Choice

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

• TRUE

• FALSE

Multiple Choice

Over posting and posting inappropriate content in social media has been beneficial for some criminal and justice institutions.

• TRUE

• FALSE

Multiple Choice

Active listening works best when a listener demonstrates empathy, the ability to listen without making premature judgments when listening.

• TRUE

• FALSE

Multiple Choice

Physical disabilities such as hearing problems and speech difficulties is one of the barriers in communication.

• TRUE

• FALSE