STRATEGIES TO AVOID COMMUNICATION BREAKDOWN

STRATEGIES TO AVOID COMMUNICATION

BREAKDOWN

by Ranilla Laxamana

Open Ended

The DOST scholar uses technical words in explaining his research to

the barangay secretariats which resulted to confusion among them.  What is wrong about the way  he explained his research?

​HAVE YOU EXPERIENCED A COMMUNICATION BREAKDOWN?

​

1. Have Clarity of thought before speaking

2. Learn to Listen

3. Take Care of your Body Language and Tone

​4. Build up your confidence by asking for feedback and observing others

​5. Communicate Face to Face on the important issues

​STRATEGIES TO AVOID COMMUNICATION BREAKDOWN

• Keep Focused

• ​Speak Intelligibly

• ​Listen with your Ears and Eyes

• ​Minimize Distractions

• ​Be Specific

• ​Do not Jump to Conclusions

​7Cs of Effective Communication

​HELPFUL EXPRESSIONS

• Use helpful expressions to gain time to

think

​EXAMPLES:

​“Really”

“Uhmm”

“Uh-huh”

“Anyway”

“Tell me more…”

​

​

​​HELPFUL EXPRESSIONS

• ​Give positive remarks or comments

EXAMPLES:

”Sounds good”

“I see what you mean”

​

• ​Ask for repetition “Can you please what you said?”

“What did you say again?”

“What did you mean, when you say that…”

​

• ​Check for understanding

“So, are you saying that…”

“So, what is your understanding of this?”

Multiple Choice

1. It refers to the use of simple and

precise words.

• A. Keep Focused

• B. Be Specific

• C. Do not Jump to

  Conclusions

• D. Speak

  Intelligibly

• E. Listen with

  your ears and

  eyes

Multiple Choice

2. The speaker should identify his/her

purpose for speaking.

• A. Keep Focused

• B. Be Specific

• C. Do not Jump to

  Conclusions

• D. Speak

  Intelligibly

Multiple Choice

3. He/she must pays attention to the

verbal and non-verbal cues.

• A. Speak

  Intelligibly

• B. Listen with

  your ears and

  eyes

• C. Minimize

  Distractions

• D. Be Specific

Multiple Choice

4. He/she must find closed areas or quiet

plays to avoid communication

breakdown.

• A. Keep Focused

• B. Minimize

  Distractions

• C. Do not Jump to

  Conclusions

• D. Speak

  Intelligibly

Multiple Choice

5. He/she must have an appropriate

speaking volume, speech rate, and

acceptable enunciation.

• A. Keep Focused

• B. Be Specific

• C. Do not Jump to

  Conclusions

• D. Speak

  Intelligibly

Multiple Choice

Identify what 7Cs to Effective Communication is being described.

1. It helps to increase the credibility of the speaker and

reduce negative impact to the audience.

• CORRECT GRAMMAR

• CONCISENESS

• COMPLETENESS

• COURTESY

Multiple Choice

Identify what 7Cs to Effective Communication is being described.

2. It conveys all pertinent details so listener or audience

will be able to grasp the intended message.

• CORRECT GRAMMAR

• COMPLETENESS

• CONCISENESS

• COURTESY

Multiple Choice

Identify what 7Cs to Effective Communication is being described.

3. It is expressed in the least possible number of words

and straight to the point.

• CONCRETENESS

• COURTESY

• CONCISENESS

• COMPLETENESS

Multiple Choice

Identify what 7Cs to Effective Communication is being described.

4. It implies good choice of words and language and a

consideration of the audience’s perspectives and

feelings on the part of the sender.

• CONCRETENESS

• COURTESY

• CONCISENESS

• CORRECT GRAMMAR

Multiple Choice

Identify what 7Cs to Effective Communication is being described.

5. It is backed up by facts, figures, and real-life examples

or situations.

• CONSIDERATION

• CONCISENESS

• CONCRETENESS

• COMPLETENESS

Open Ended

Write a sentence about "Time-gaining Expression"

Open Ended

Write a sentence about "Giving Positive Remark or Comment"

Open Ended

Write a sentence about "Asking for a Repetition"

Open Ended

Write a sentence about "Checking for Understanding"

LET'S WRAP UP!​

​

Multiple Choice

1. Concreteness creates positive impact to the

audience

• TRUE

• FALSE

Multiple Choice

2. Clearness helps in eliminating confusions among

the audience.

• TRUE

• FALSE

Multiple Choice

3. Grammar mistakes eliminate negative impacts

among the receivers.

• TRUE 

• FALSE

Multiple Choice

4. Rapport is created when considering the

background of the receivers.

• TRUE

• FALSE

Multiple Choice

5. Communication becomes effective when it is

supported by facts, figures, and examples.

• TRUE

• FALSE

Multiple Choice

6. As a speaker, you have to use technical words in

order to impress the crowds.

• TRUE

• FALSE

Multiple Choice

7. Complete message is important to the process of

communication particularly with the receivers.

• TRUE

• FALSE

Multiple Choice

8. Giving positive remarks shows interest in a

conversation.

• TRUE

• FALSE

Multiple Choice

9. The expression “So, are you saying that…” asks for

repetition.

• TRUE

• FALSE

Multiple Choice

10. Use polite expressions when asking for

clarifications.

• TRUE

• FALSE

Multiple Choice

11. You may use appropriate speaking volume, pitch

rate, proper enunciation, stress, and acceptable

pronunciation.

• TRUE

• FALSE

Multiple Choice

12. Accept the ideas of the sender even without full

understanding of the message.

• TRUE

• FALSE

Multiple Choice

13. The speaker should know his purpose before he

speaks.

• TRUE

• FALSE

Multiple Choice

14. You must pay attention only in verbal cues.

• TRUE

• FALSE

Multiple Choice

15. To limit distractions, stay beside the basketball

court.

• TRUE

• FALSE