A.E.R- Empathy

A.E.R- Empathy

Acknowledgement. Empathy. Reassurance

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Explain Empathy vs. Sympathy..

• ​Empathy

​

VS

• ​Sympathy

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Please provide general Empathy Statements..

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@DIRECTV my install appointment was just canceled the morning of after being confirmed the night before for the 2nd time! How is this acceptable customer service??? DIRECTV has to do better! Please help! Provide an Empathy Statement

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@DIRECTV

Signed up for NFL Sunday ticket which was supposed to be billed into 3 separate installments yet you just lumped into 1 bill?! Wth?! Provide an Empathy Statement

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@DIRECTV

TERRIBLE service lately. Two installation appointments, just didn't show up. No emails, no calls, nothing. Just complete no show. Now a new channel added to my plan I didn't ask for? So I call - during prime business hours - and am told "our system is down with no ETA." Provide an Empathy Statement

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What roadblocks are stopping you from succeeding with empathy statements?